IT Спеціаліст (IT Specialist) в Міжнародну Організацію з Міграції

Under the overall guidance of the Chief of Mission, and with the direct supervision of the National IT Officer, the incumbent will provide daily technical support to users on the information management tools and technology infrastructure in the Main and all Filed Offices of the Mission.

Core Functions / Responsibilities:

1. Undertake data integrity activities in an assigned area related to report management, application management and/or data quality assurance and, as required, guide and assist in monitoring teams of Project Clerks and Project Assistants in Data Integrity in organizing and completing data integrity activities in an assigned area. 
2. Monitor and assist in guiding Data Integrity team members with the creation and distribution of clear, concise and timely reports for RSC Eurasia using SQL Reporting Services (SSRS) and other reporting tools, and with the design and publishing of reports presented in a clear and informative format.
3. Efficiently and effectively maintain complete documentation on reports, RSC applications, and data quality assurance tools, ensuring they are utilized in accordance with established Standard Operating Procedures (SOPs). 
4. Assist the Project Officer, Data Integrity as they work in partnership with RSC supervisors to gather and document application and quality assurance business and system requirements, and to translate those business and system requirements into the design and development of in-house applications, reports and data quality assurance systems that serve as comprehensive solutions for the USRAP at RSC Eurasia.
5. Maintain the production and development reporting databases for RSC Eurasia, identifying problems in logic, integrity, and efficiency in the applications, quality assurance systems, and reports.
6. Perform ad-hoc reporting and data analysis upon request and conduct regular quality assurance checks of data in WRAPS to ensure the accuracy of information and the RSC’s compliance with all USRAP and RSC SOPs in relation to reporting, application management and data quality assurance.
7. Research and respond to reporting requests from RSC Eurasia colleagues, resolving questions and issues related to RSC applications, data quality assurance and reporting systems.
8. In coordination with supervisors, liaise as needed with other teams and units in RSC Eurasia and other RSCs. Provide regular reports on the work being accomplished within the team to supervisors and team members.
9. Train other Data Integrity team members as needed to efficiently and effectively manage reporting, application management, and data quality assurance. 
10. Undertake duty travel as needed to participate in data integrity-related activities, for meetings and for training.
11. Demonstrate an in-depth understanding of the USRAP, SOPs and WRAPS, as well as the ability to remain professional, impartial and unbiased during all interactions with colleagues and external stakeholders.
12. Maintain the confidentiality and integrity of all RSC-related information by implementing control procedures in line with USRAP standards of conduct and data protection rules. Alert RSC management of any non-compliance to SOPs or codes of conduct by RSC staff members.
13. Perform such other duties as may be assigned.

Required Qualifications and Experience

Education

• High school degree/certificate with five years of relevant work experience.
• OR
• Bachelor’s Degree or equivalent from an accredited academic institution (preferably in Computer Sciences or Programming) with three years of relevant work experience.

Experience

• Experience in the area of information technology, administration and troubleshooting of the LAN, communication equipment, different databases and Windows based systems, computer hardware.
• Experience on implementation and administration of Microsoft Windows based network environment (LAN/WAN) and first level network/desktop support.
• Extensive knowledge of Windows OS, Windows-based applications and packages, ISA, TCP/IP, DNS, Telecoms, Network Protocols, VPN, VoIP, MS Office, antivirus software/utilities and graphic packages (Photoshop, Illustrator, InDesign)
• Experience in MS SQL an asset.
• Knowledge and experience in PHP, Java, HTML, mySQL, web design and development of web-based office applications an asset.
• Knowledge in management, control and monitoring of different network equipment including security appliances, firewalls and switches, understanding of WAN routing, router configuration and various VPN technologies.

Holder of Certified Cisco Network Associates (CCNA), Microsoft Certified System Administrator (MCSA)/ Microsoft Certified Database Administrator (MCDBA)/ Microsoft Certified System Engineer (MCSE) certifications would be a distinct advantage.

Languages

Fluency in English and Ukrainian is required.

Required Competencies

Behavioural

Accountability

• Accepts and gives constructive criticism
• Follows all relevant procedures, processes, and policies
• Meets deadline, cost, and quality requirements for outputs
• Monitors own work to correct errors
• Takes responsibility for meeting commitments and for any shortcomings

Client Orientation

• Identifies the immediate and peripheral clients of own work
• Establishes and maintains effective working relationships with clients
• Identifies and monitors changes in the needs of clients, including donors, governments, and project beneficiaries
• Keeps clients informed of developments and setbacks

Continuous Learning

• Contributes to colleagues’ learning
• Demonstrates interest in improving relevant skills
• Demonstrates interest in acquiring skills relevant to other functional areas
• Keeps abreast of developments in own professional area

Communication

• Actively shares relevant information
• Clearly communicates, and listens to feedback on, changing priorities and procedures
• Writes clearly and effectively, adapting wording and style to the intended audience
• Listens effectively and communicates clearly, adapting delivery to the audience

Creativity and Initiative

• Actively seeks new ways of improving programmes or services
• Expands responsibilities while maintaining existing ones
• Persuades others to consider new ideas
• Proactively develops new ways to resolve problems

Leadership and Negotiation

• Convinces others to share resources
• Actively identifies opportunities for and promotes organizational change
• Presents goals as shared interests
• Articulates vision to motivate colleagues and follows through with commitments

Performance Management

• Provides constructive feedback to colleagues
• Identifies ways for their staff to develop their abilities and careers
• Provides fair, accurate, timely, and constructive staff evaluations
• Uses staff evaluations appropriately in recruitment and other relevant HR procedures
• Holds directly reporting managers accountable for providing fair, accurate, timely, and constructive staff evaluation

Planning and Organizing

• Anticipates and prepares response to changing IT needs of the relevant organizational unit
• Sets clear and achievable goals consistent with agreed priorities for self and others
• Identifies priority activities and assignments for self and others
• Organizes and documents work to allow for planned and unplanned handovers
• Identifies risks and makes contingency plans
• Adjusts priorities and plans to achieve goals
• Allocates appropriate times and resources for own work and that of team members

Professionalism

• Delivers optimal IT solutions within defined resource parameters
• Correctly applies knowledge of specialized IT disciplines
• Masters subject matter related to responsibilities
• Identifies issues, opportunities, and risks central to responsibilities
• Incorporates gender-related needs, perspectives, and concerns, and promotes equal gender participation
• Persistent, calm, and polite in the face of challenges and stress
• Treats all colleagues with respect and dignity
• Works effectively with people from different cultures by adapting to relevant cultural contexts
• Knowledgeable about and promotes IOM core mandate and migration solutions

Teamwork

• Actively contributes to an effective, collegial, and agreeable team environment
• Contributes to, and follows team objectives
• Gives credit where credit is due
• Seeks input and feedback from others
• Delegates tasks and responsibilities as appropriate
• Actively supports and implements final group decisions
• Takes joint responsibility for team’s work

Technological Awareness

• Learns about developments in available technology
• Proactively identifies and advocates for cost-efficient technology solutions
• Understands applicability and limitation of technology and seeks to apply it to appropriate work

Resource Mobilization

• Establishes realistic resource requirements to meet IOM needs

http://www.iom.org.ua/en/vacancies