Digital Public Services Оfficer, NPSA-9, DS-Kyiv (National position)

The Project comprises of three outputs (components): 

• Output 1. Government institutions have strengthened capacity to design and implement inclusive digital transformation policy at national and local level.
• Output 2. The Government has a digital infrastructure which ensure efficient and effective processes for the civil service and delivery of technically modernized digital public services for vulnerable and war-affected groups.
• Output 3. Ukrainian women and men have increased their digital skills to fully benefit from digitalization.

The Digital Public Services Specialist will be responsible for implementation of the Project’s Activity 2.1. “Software development and implementation of digital public services and digital tools” and assist in implementation of Activity 2.3. “Provision of assistance to government counterparts through the fast-response modality and for scale-up of previously developed prototypes”. 

In this context, the Digital Public Services Officer, will work on management of digital public services development activity, technical and supporting of legal reengineering of public services, development of ToRs, communication with technical and legal teams involved in development of digital public services as well as government counterparts. 

The incumbent will promote UNDP’s mandate as a gender-responsive organization with zero tolerance to discriminatory and abusive behavior, including sexual harassment, sexual exploitation and abuse. 

• Develop implementation plans and objectives.
• Coordinate with relevant stakeholders to ensure successful tasks implementation.
• Collaborate with the Ministry of Digital Transformation (MDT) and government bodies responsible for implementation of digital public services and digital tools to assess specific needs, select crucial requests for services and tools development and develop tailored solutions. 
• Manage the development of digital public services, ensuring adherence to project objectives and timelines.
• Coordinate activities related to the technical and legal reengineering of public services, ensuring compliance with relevant regulations.
• Collaborate with technical and legal teams involved in the development process, providing support and guidance as needed.
• Oversee the implementation of digital service projects, monitoring progress, and resolving any issues that may arise.
• Communicate project updates, progress, and challenges to stakeholders in a timely and transparent manner.
• Conduct quality assurance and testing of developed software solutions to ensure functionality, usability, and accessibility.

• Establish effective communication channels with technical and legal teams, facilitating regular updates and progress reports.
• Engage with government counterparts, technical teams, and other stakeholders to gather feedback, address concerns, and ensure alignment with project goals.
• Collaborate with government counterparts to ensure their active involvement and participation in the development of digital public services.
• Facilitate coordination and collaboration among different stakeholders involved in the project, fostering a cohesive and integrated approach.
• Provide technical support and guidance to stakeholders involved in the development and implementation of digital public services.
• Foster a collaborative and inclusive environment, promoting effective communication and participation among all stakeholders.

3) Requirement Analysis and Documentation:

• Conduct thorough analysis of software requirements for new digital public services and digital tools, considering the needs of targeted groups with multiple vulnerabilities, including IDPs, veterans, and socially vulnerable individuals.
• Collaborate with government bodies responsible for public service provision to identify new services and tools required to address specific needs.
• Document and communicate project requirements, ensuring clarity and alignment among project stakeholders.
• Develop comprehensive ToRs for the purchase of services and works required for the development of digital public services and digital tools, outlining project requirements, timelines, and deliverables.
• Prepare periodic reports capturing progress made and summarise highly technical information into digestible formats for report purposes.
• Prepare propositions for digital public services and digital tools business processes optimization.

4) Ensure the mainstreaming of gender equality and women’s empowerment considerations in the field of expertise:

Use the principles of gender-responsive design in line with the UNDP corporate standards. 

5)  Promote a safe and enabling environment free of discrimination and abusive behaviour corporate standards:

• Support the promotion of team culture of gender equality and zero tolerance to any sexual misconduct in the team through leadership and personal example.
• Demonstrate respect for gender equality in professional interactions, identify and address sexism and gender discrimination.

The incumbent performs other duties within their functional profile as deemed necessary for the efficient functioning of the Office and the Organization.

Institutional Arrangement

The Digital Public Services Officer will work under supervision of Senior ICT Specialist. The incumbent will be supervising IT Project Management Analyst.

People Management

UNDP People Management Competencies can be found in the dedicated site. 

Business development – Knowledge Generation – Ability to research and turn information into useful knowledge, relevant for context, or responsive to a stated need.

Business management – Digital Awareness and Literacy – Ability and inclination to rapidly adopt new technologies, either through skillfully grasping their usage or through understanding their impact and empowering others to use them as needed.

Business management – Partnerships Management – Ability to build and maintain partnerships with wide networks of stakeholders, Governments, civil society and private sector partners, experts and others in line with UNDP strategy and policies.

Information Management & Technology – User Experience – Capacity to translate efficiently users’ needs in IT requirements.

Information Management & Technology – Project management – Capacity to manage ICT projects, using IT methodologies and approaches such as agile deployment and/or waterfall system development methods.

• Fluency in English (both spoken and written), which is the UN language of the duty station is required.
• Fluency in the national language of the duty station is required for local staff. 
• Knowledge of another UN language is desirable.