Асистент/ка (IT Assistant) до World Health Organization
ЗАВЕРШЕНО
DESCRIPTION OF DUTIES
Under the supervision of the Head of the Country Office, the incumbent provides ICT support services to ensure stable day-to-day operation of the Information and Communications infrastructure and services in the WHO Country Office, including provision of expertise in the
implementation, administration and maintenance of all associated network components, protocols, hardware, software, user support and training. He/she also supports WHO Conferences and Meetings and respective solutions, equipment and applications. As part of the integrated WHO
Country Office team and in close collaboration with the ICT Unit at DAF division, Copenhagen, the incumbent will perform a variety of services as follows:
1. Regular maintenance of the Office LAN/WAN (on all premises used by the Office), facilitating stable operation of the active network devices of any type (hubs, switches, routers, firewalls) and cable system.
2. Communicates with host technical services as appropriate on technical issues related to LAN, power circuits and infrastructure support.
3. Maintains the regular back-up system in the Office.
4. Assists the ICT Unit in Copenhagen in the installation and setup of any backup hardware and software as needed.
5. Administration, operation and maintenance of the office workstations, laptops and servers (if any), including both hardware and software.
6. End-user support in using the standard software.
7. Support and maintenance of peripheral equipment (printers, faxes, multi-functional devices, copiers) upon the request of the Office staff.
8. Provides IT assistance and support to the national project Building a sustainable system of comprehensive services on HIV prevention, treatment, care and support for MARPs and PLWH in Ukraine in the area of data processing, including its piloting, testing and post implementation as follows: Data access, storage, transfer, security and respective backup, and maintenance.
9. Development of the technical documentation (requirements, regulations; installation/ set up and operational manual(s) development, user manual development).
10. Liaising with project developers for upgrade/correction/amendments.
11. Support to deployment of the project in new location as appropriate.
12. Providing ad hoc training/briefing in IT related areas of the project to the relevant staff as required.
13. Acts as a main technical focal point with the telephony and Internet provider(s), implementing any technical activities/adjustments recommended by Internet Service Providers, monitoring tariffs policy and recommending optimal rates to the Office management.
14. Provides other on-site technical activities, requested by the ICT unit in Copenhagen, that may require physical intervention into the hardware.
15. Acts as a main technical focal point for the corporate global network infrastructure support, monitoring hardware status, addressing any related technical issues to the relevant staff of the ICT Unit in Copenhagen, implementing any technical activities/adjustments requested by the ICT and performing any other actions necessary to keep VPN link up and running the maximum possible time.
REQUIRED QUALIFICATIONS
Education
Essential: Completion of secondary school education or equivalent. Formal training in computer support areas or demonstrated experience in helpdesk / proxy support and conference support.
Desirable: Higher education. Knowledge or on the job training of workstation operating systems and applications, with advanced knowledge of Windows and Microsoft Office, desktop, notebook, and printer technologies. Knowledge of conference support technologies a particular advantage.
Experience
Essential: At least 5 years’ experience in Information in Technology support, experience in user support and training in a large networked PC based environment, with strong knowledge of service desk/call center systems, incident and problem handling and escalation; good knowledge of phone handling techniques and in dealing with difficult customers in a service delivery role and/or a multicultural environment. Hands on experience with conference support systems including various Audio / Video components.
OR 3 years of relevant experience in the above indicated field with a First level university Degree in public or business administration, information in technology, computer science, information engineering or any other relevant degree.
Desirable: Experience in the use of Siebel and WHO rules and regulations, procedures and practices, and developed applications.
Use of Language Skills
Essential: Excellent knowledge of English and Local language.
Desirable: Knowledge of any other official UN language.
Functional Knowledge and Skills
The incumbent maintains comprehensive skills and knowledge in the following technical areas: PC hardware, platforms and related components and peripherals, and conference support systems. The incumbent must possess a cooperative spirit, flexibility and openness to new ways of working, be willing and able to work in a team of staff with mixed skills, sharing information, assignments and tasks to ensure achievement of shared goals. The incumbent must be suitable for work in an international environment; be able to establish and maintain good working relationships with staff members and national/international contacts. Since the incumbent is often the first point of contact with enquirers both from within and outside the Organization, tact, discretion and courtesy are essential personal attributes.
WHO Competencies
1. Teamwork
2. Respecting and promoting individual and cultural differences
3. Communication
