Accountability and Safeguarding Coordinator/Координатор (-ка) підзвітності та захисту

Global Communities is implementing the 18-month, Community-Led Emergency Action and Response (CLEAR) program with support from the United States Agency for International Development’s Bureau for Humanitarian Assistance (USAID/BHA) to respond to humanitarian needs in Ukraine. The program is designed with the goal of saving lives, reducing suffering, and addressing needs while supporting communities to lead their own response.

JOB SUMMARY

Under the supervision of the Program Director, the Accountability & Safeguarding Coordinator leads on the application and development of CLEAR’s accountability and safeguarding policies, guidelines, procedures, standards, tools and capacity-building modalities. He/she works closely with the Protection Advisor, MEAL Manager and HQ Accountability and Safeguarding Unit, and with relevant staff from across senior management, programs, and operations, especially the human resources department.

PRIMARY JOB RESPONSIBILITIES

Accountability:

• In close coordination with HQ-based Accountability Manager and Safeguarding Advisor, lead on the application of CLEAR’s Code of Conduct and Key Policies, guidelines, procedures, standards and tools.
• Ensure CLEAR and partner staff and suppliers are adequately trained and apply accountability principles across their respective lines of work.
• In coordination with the MEAL department, devise and implemented appropriate monitoring tools to identify gaps in the application of the accountability systems and design tools and training modalities aimed to address these gaps.
• Support MEAL in its application through providing advice and in supporting the investigation of serious cases.

• Review existing HR systems and processes and suggest recommendations for their strengthening from the accountability and safeguarding perspective.

Safeguarding:

• Oversee the implementation of safeguarding framework in compliance with international standards and norms, best practices, donor requirements, and CLEAR internal systems and procedures.
• Assist the Program Director in implementing and monitoring the Safeguarding checklist.

• Support the HR team in the implementation of CLEAR Code of Conduct and Key Policies, e.g., recruitment, contract, induction, etc.
• Support the operational teams in implementing CLEAR Code of Conduct and Key Policies, e.g., accompanying project managers in their risk assessment activities, proposing risk reduction measures, etc.
• Develop and maintain a list of PSEAH contacts, including internal contacts (any relevant staff within the programs or at headquarters) and external contacts (PSEAH staff in other INGOs, local protection structures, etc.) including IASC PSEA network in Ukraine.
• Develop mitigating measures to prevention and ensuring the response to exploitation, violence and abuse of any kind.
• Record and respond to violation of safeguarding incidents by reporting through appropriate channels and make referrals for response, including advocacy where appropriate.

• Identify risks and gaps related to safeguarding of children and vulnerable adults and provide timely advice on how these can be mitigated in accordance with appropriate policies and procedures.
• Manage safeguarding risks across the CLEAR program and work closely with relevant departments and program teams on mitigating those risks.
• Work closely with CLEAR Protection Technical Advisor whenever protection risks are identified or reported, and ensure synergies between CLEAR’s protection response, reporting through established channels and reflection upon existing safeguarding framework and opportunities for its strengthening and further development.

Investigations:

• Establish with the Program Director official investigation committee with procedures and processes using lessons learnt from other country programs and existing CLEAR processes and policies.
• Work closely with MEAL and HR to determine criteria for where complaints are dealt with i.e., investigation committee, HR-led investigations and MEAL led investigations.
• Ensure close working relationship on investigation cases with HR and MEAL and that investigations are conducted appropriately including victim (s)/survivor (s) and alleged perpetrators support as per guidelines.
• Act of country program Focal Person for internal investigations and, together with the Program Director, supervise country program’s compliance with the CLEAR investigation guidelines and provide guidance and advice to staff tasked with participating in internal investigations;
• Under the supervision of Program Director, manage internal and external allegations and complaints with a potential to warrant internal investigation in line with policies and systems.

• Draw support from HQ-based Accountability Manager and Safeguarding Advisor as and where required to ensure compatibility with CLEAR processes and application of the principles of Global Communities Code of Conduct and key policies

Capacity Building:

• Lead on the development, application and management of capacity-building systems and tools for CLEAR and partner staff to ensure sound understanding of Global Communities accountability and safeguarding policies and mechanisms to ensure effective implementation on the ground.
• In close cooperation with HR, deliver safeguarding induction, including Global Communities key policies, particularly our Code of Conduct, Safeguarding Policy, PSEA Policy, Child-Protection Policy, Whistleblowing Policy, Complaint Response Mechanism, etc., and refresher training to CLEAR staff and ensure proper documentation.

• Provide guidance and capacity development support for the CLEAR local partners, service providers, external contractors and suppliers on safeguarding gaps.
• Provide on-going mentoring and support to CLEAR and partner staff.
• Develop capacity of HR to ensure safe recruitment.
• Take part in development/update/review and effective usage of safeguarding checklist and training materials and tools for CLEAR.
• Facilitate regular opportunities to discuss concerns about practice within teams or with other colleagues to help develop a safe working environment and an open and supportive management culture.

Safeguarding Procedures and Audits:

• Monitor the overall implementation of the safeguarding policies and tools.
• Identify and utilize opportunities to integrate safeguarding approaches into all program and operational aspects.
• Ensure that the safeguarding mechanisms are in place and are subject to regular monitoring/review/update.

• Ensure safeguarding concerns are reported effectively in line with the CFRM and Whistleblowing policies.
• Compile safeguarding cases, fill in Investigation logbook
• Treat and file all cases confidentially with respect to personal data protection
• Participate in internal and external audits as the CLEAR referral point for safeguarding.
• Participate in relevant internal and external meetings on safeguarding and SG platforms

REQUIRED QUALIFICATIONS

• Undergraduate degree in a related discipline
• Proven experience of working in similar role, preferably 3 -5 years with USAID/Bureau for Humanitarian Assistance, UN, or another donor funded program in Ukraine.

• Experience with providing methodological support and capacity development to various teams.
• Experience in implementing safeguarding standards in programs and operations.
• Experience working in a large humanitarian response preferably a conflict and/or protracted conflict context.
• Experience in developing/working on policies and procedures (policies, SOPs is welcomed).
• Experience in conducting internal administrative investigations is an asset

• Knowledge of internationally recognized Ethical, Safeguarding, and PSEAH-related standards.
• Experience with working culturally diverse environment, capacity to respect and adapt to various cultures.
• Fluency in English (including technical terminology) and Ukrainian or Russian required.

Interested candidates are asked to send CVs and Cover letters to [email protected] as soon as possible, indicating position title in the subject line. Interviews will be conducted on a rolling basis. Position is open until filled.