The British Council, a leading international cultural organisation, is recruiting a full-time Sales Consultant, whose main duty is to secure excellent sales results whilst ensuring a high quality customer experience in handling enquiries about our English language services and Exams, to act as British Council’s ambassador and provide top quality services to all customers meeting all Key Performance Indicators (KPIs) and deliver Sales & Customer Relations services in order to enable the Council to meet its sales targets.
This role requires analytical thinking skills and good organisational skills. Attention to detail and high levels of professionalism are also essential. In addition, the post holder will be expected to be pro-active and customer orientated with excellent communication and computing skills.
Role Specific Knowledge & Experience
Minimum / essential
- Working with customers via phone, face-to-face, email
– Experience with TCMS
– Experience in using CRM systems
Role Specific Skills
– Accuracy/attention to detail
– Computing skills (MS Office, Excel)
Tuesday – Friday from 9.00 am till 17.30 pm or from 11.30 am to 20.00 pm
Saturday – from 10.00 am to 18.30 pm
Sunday – Monday are off
Shortlisting will be done against required skills, experience and qualifications listed in the Role Profile.
Successful candidates will be invited for an English language testing and interview.
Candidates wishing to apply should fill out the on-line application form.