Project Focal Point, Communications – Представництво МОМ в Україні

Established in 1951, IOM is a Related Organization of the United Nations, and as the leading UN agency in the field of migration, works closely with governmental, intergovernmental and non-governmental partners. IOM is dedicated to promoting humane and orderly migration for the benefit of all. It does so by providing services and advice to governments and migrants.

IOM is committed to a diverse and inclusive environment. Internal and external candidates are eligible to apply to this vacancy. For the purpose of the vacancy, internal candidates are considered as first-tier candidates.

Context:

The United States Refugee Admissions Program (USRAP) operates world-wide with a target of providing resettlement opportunities to thousands of individuals each year. IOM provides a range of services and support to the USRAP including, but not limited to, case processing, migration health assessments, cultural orientation training, organized transportation and administration of a travel loan and collections program. The Department of Operations and Emergencies (DOE), specifically the Resettlement and Movement Division (RMM), has the organizational responsibility to provide direction, oversight and guidance to IOM’s global support to all resettlement programs.

Under the general supervision of the Project Officer, RSC Eurasia and the direct supervision of the Project Associate, Communications, RSC Eurasia, the Project Focal Point is responsible for undertaking and guiding communications activities, with the following duties and responsibilities:

Core Functions / Responsibilities:

1. Undertake communications activities in an assigned area or areas related to case consultation, the information center and/or public affairs and, as required, guide and assist in monitoring teams of Project Clerks and Project Assistants in organizing and completing communications activities in an assigned area.
2. Efficiently and effectively undertake case consultation services for individuals who appear in-person at RSC Eurasia, providing efficient, effective, accurate, clear and courteous information to individuals during case consultation, and training all Project Clerks and Project Assistants involved in case consultation to provide such information.
3. Provide information to individuals through the RSC Eurasia information center, ensuring that all communication undertaken by phone, email, through website(s) and other technological means and, if relevant, in person, is efficient, effective, accurate, clear and courteous. Verify the information provided by the RSC Eurasia information center is up to date, relevant and accessible to all persons, including to at-risk individuals, and that the staff members providing the information are adequately trained.
4. In coordination with supervisors, assist with activities related to public affairs, including, as assigned, developing, designing, producing and distributing materials for individuals served by RSC Eurasia, RSC management, IOM, partners and donors, including print, audio, visual and online materials.
5. Verify START is updated as needed with communications-related content, and assist supervisors in overseeing communications-related processes being carried out within and between units, including by email and phone.
6. Utilizing reports and other oversight mechanisms, conduct regular QC of communications-related data in START and other communications tools such as email systems to verify the accuracy and clarity of information shared with individuals as well as the RSC’s compliance with all USRAP and RSC SOPs. Proactively bring to the attention of supervisors communications-related backlogs or other issues.
7. In coordination with supervisors, liaise as needed with other teams and units in RSC Eurasia and other RSCs. Provide regular reports on the work being accomplished within the team to supervisors and team members.
8. Train other communications team members as needed to efficiently and effectively manage communications activities, update START and other databases accurately and to assist in monitoring communications team members and activities.
9. Undertake duty travel as needed to participate in communications-related activities, for meetings and for training.
10. Demonstrate an in-depth understanding of the USRAP, SOPs and START, as well as the ability to remain professional, impartial and unbiased during all interactions with applicants and colleagues.
11. Maintain the confidentiality and integrity of all RSC-related information by implementing control procedures in line with USRAP standards of conduct and data protection rules. Alert RSC management of any non-compliance to SOPs or codes of conduct by RSC staff members.
12. Perform such other duties as may be assigned.

 Required Qualifications and Experience

Education

• High school degree or equivalent with five years of professional work experience.

OR

• Bachelor’s degree or equivalent from an accredited academic institution with three years of professional work experience.

Experience

• Ability to use own initiative and work under pressure with minimum supervision
• Excellent computer skills  – Word, Excel and Internet
• Strong interpersonal and communication skills
• Attention to detail and ability to organize
• Self-motivated and objective driven 

Languages 

Fluency in English, Ukrainian and Russian is required. Working knowledge of Pashto, Dari or Romanian is an advantage.

The incumbent is expected to demonstrate the following values and competencies:

Values

• Inclusion and respect for diversity: respects and promotes individual and cultural differences; encourages diversity and inclusion wherever possible.
• Integrity and transparency: maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
• Professionalism: demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.
• Resource Mobilization – Establishes realistic resource requirements to meet IOM needs

Core Competencies – behavioural indicators

• Teamwork: develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.
• Delivering results: produces and delivers quality results in a service-oriented and timely manner; is action oriented and committed to achieving agreed outcomes.
• Managing and sharing knowledge: continuously seeks to learn, share knowledge and innovate.
• Accountability: takes ownership for achieving the Organization’s priorities and assumes responsibility for own action and delegated work.
• Communication: encourages and contributes to clear and open communication; explains complex matters in an informative, inspiring and motivational way.

Other

Any offer made to the candidate in relation to this special vacancy notice is subject to funding confirmation.

Appointment will be subject to certification that the candidate is medically fit for appointment and security clearances.

A prerequisite for taking up the position is legal residency in the country of the duty station and work permit, as applicable.

How to apply:

Interested candidates are invited to submit their applications on IOM Personal History Form (iom.org.ua/sites/default/files/personal_history_form_2016.xls) to [email protected] by 1 October 2021 at the latest, referring to this advertisement in the subject line of your message.

 Only shortlisted candidates will be contacted.