Програмний/-а Асистент/-ка, Program Assistant (Aсcountability to Affected Populations (AAP)) – Poltava – Міжнародна організація з міграції (МОМ), Представництво в Україні


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Програмний/-а Асистент/-ка, Program Assistant (Aсcountability to Affected Populations (AAP)) – Poltava – Міжнародна організація з міграції (МОМ), Представництво в Україні


Open to Internal and External Candidates

Position Title:Program Assistant (Acсountability to Affected Populations (AAP))

Duty Station: Kyiv, Ukraine

Classification:General Service Staff, UG (1300 USD per month)

Type of Appointment:Special Short-Term, Six months with possibility of extension

Estimated Start Date:As soon as possible

Closing Date:29 May 2023


Established in 1951, IOM is a Related Organization of the United Nations, and as the leading UN agency in the field of migration, works closely with governmental, intergovernmental and non-governmental partners. IOM is dedicated to promoting humane and orderly migration for the benefit of all. It does so by providing services and advice to governments and migrants.

IOM is committed to a diverse and inclusive environment. Internal and external candidates are eligible to apply to this vacancy. For the purpose of the vacancy, internal candidates are considered as first-tier candidates.


Under the overall supervision of Chief of Mission (CoM) in Ukraine and Programme Manager (CBI and Social Protection), and the direct supervision of the Information Management and Reporting Officer (CBI), in general coordination with the Monitoring and Evaluation team, the successful candidate will provide general support to the implementation of IOM Mission in Ukraine’s efforts with regard to the operations of its Common Feedback Mechanism (CFM) framework within IOM programs. 

Core Functions / Responsibilities: 

  1. Act as the focal point between IOM’s Common Feedback Mechanism (CFM) team and IOM CBI Program.
  2. Receive, analyse, and respond to complaints and feedbacks referred by IOM’s CFM team to the IOM Programs.
  3. Develop and update the frequently asked questions (FAQ) database in accordance to changes in programming.
  4. Regularly maintain and update available databases of the different programs that facilitate communication with beneficiaries.
  5. Continuously update and inform the CFM team on changes or progress of IOM Programs in Ukraine.
  6. Draft correspondence, reports, briefing notes, graphics, statistical tables, presentations and other forms of documentation.
  7. Support organization of Project-related meetings, workshops, training sessions etc.
  8. Perform such other duties as may be assigned.

Required Qualifications and Experience


  • High school diploma or equivalent with at least four years of relevant work experience; OR
  • Bachelor’s degree or equivalent from an accredited academic institution (preferably in International Relations, Political Science, Statistics or related field) with at least two years of relevant work experience.


  • Experience in working in a humanitarian/recovery context;
  • Experience in customer service;
  • Experience in data analysis and report writing;
  • Knowledge of MS Excel, Power BI, Tableau, GIS software or similar visualization tool.
  • Proficient in Microsoft Office applications e.g. Word, Excel, PowerPoint, E-mail, Outlook;
  • Attention to detail, ability to organize paperwork in a methodical way; and
  • Discreet, details and clients-oriented, patient and willingness to learn new things.


Fluency in English and Ukrainian is required.

The incumbent is expected to demonstrate the following values and competencies:


  • Inclusion and respect for diversity: respects and promotes individual and cultural differences; encourages diversity and inclusion wherever possible.
  • Integrity and transparency: maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
  • Professionalism: demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.

Core Competencies – behavioural indicators

  • Teamwork: develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.
  • Delivering results: produces and delivers quality results in a service-oriented and timely manner; is action oriented and committed to achieving agreed outcomes.
  • Managing and sharing knowledge: continuously seeks to learn, share knowledge and innovate.
  • Accountability: takes ownership for achieving the Organization’s priorities and assumes responsibility for own action and delegated work.
  • Communication: encourages and contributes to clear and open communication; explains complex matters in an informative, inspiring and motivational way.


Any offer made to the candidate in relation to this vacancy notice is subject to funding confirmation.

Appointment will be subject to certification that the candidate is medically fit for appointment and security clearances.

A prerequisite for taking up the position is legal residency in the country of the duty station and work permit, as applicable.

How to apply:

Interested candidates are invited to submit their applications on IOM Personal History Form

to [email protected] by 29 May 2023 the latest, referring to this advertisement in the subject line of your message.

Only shortlisted candidates will be contacted.

 Posting period:

From 15.05.2023 to 29.05.2023

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