Співробітник/ця відділу ICT

ПРООН в Україні шукає ICT Associate.

Link for application: https://estm.fa.em2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/requisitions/job/3585

Deadline is: 28/05/2022.

In Ukraine, UNDP has been working since 1993 with the national and local authorities, public and private sector stakeholders, partners across the UN system, civil society, and local communities to promote inclusive growth and sustainable human development. Our work is guided and informed by the 2030 Agenda for Sustainable Development and its 17 Sustainable Development Goals (SDGs), to develop targeted solutions to the country’s development challenges. We work in close collaboration with key ministries, departments, and agencies in a robust, integrated manner through Six Signature Solutions:

• Poverty and Inequality
• Governance
• Resilience
• Environment
• Energy
• Gender Equality

In Ukraine, these Solutions are integrated and targeted with a focus on three programmatic areas of support:

• Inclusive Development, Recovery and Peacebuilding
• Democratic Governance
• Energy and Environment

All three of these programmes are aligned with the national priorities, which include accelerating sustainable economic growth and attracting green foreign investments, fighting corruption, resilient recovery and peacebuilding of the conflict-affected areas based on the principles of leaving no one behind ad building back better, and streamlining digital governance to make all-state services accessible electronically.

The incumbent will promote UNDP’s mandate as a gender-responsive organization with zero tolerance for any kind of discriminatory and abusive behavior, including sexual harassment, sexual exploitation, and abuse.

Position Purpose

Under direct supervision of the Operations Manager, the ICT Associate provides leadership in the execution of ICT services in the CO, implements ICT management systems and strategies, and provides daily technical support to users of information management tools and technology infrastructure. The incumbent is responsible for reviewing and advice on the use of new technologies that will enhance the CO productivity. The key results have an impact on the overall efficiency of the CO including improved business results and client services.

 Key Duties and Accountabilities

Ensure implementation of Digital and ICT strategies and introduction/implementation of new technologies

• Comply with corporate information management and technology standards, guidelines and procedures for the CO technology environment.
• Provide inputs to the elaboration of internal policies and procedures on the use of ICT. Elaborate on the content of internal Standard Operating Procedures in ICT in consultation with office management.
• Develop and update the ICT annual plan and road map.
• Provide support to the use of UNDP Corporate Management systems functionality for improved business results and improved client services.
• Participate in the office business process re-engineering activities and ensure that business needs drive IT solutions related to corporate resource management.
• Conduct market research and analysis, and introduction of new technology for country office system updating and improvement.
• Lead the ICT team for effective and client-oriented services.
• Liaise with the various support teams and other Country Offices to develop tools that meet CO specific needs for example integration tools and locally developed systems for improved efficiency.

Ensure effective functioning of the CO hardware and software packages

• Provide advice on maintenance of equipment and acquisition of hardware supplies, making routine repairs and change of hardware electronic components.
• Supervise the implementation of corporate UNDP systems.
• Develop new software packages for high-impact results (e.g. office management system, electronic registry, etc) as required.
• Propose tools and methods for improving effectiveness.

Ensure efficient networks administration

• Ensure availability and reliability of Country Office systems i.e. the Servers, WAN and LAN.
• Operate network utility procedures defining network users and security attributes establishing directories, menus and drive-mappings, configuring network printers and providing user access. Ensure that the UNDP desktop and network resources are protected from malicious virus attacks and deploy countermeasures in the event of the attacks.
• Trouble-shoot and monitor network problems.
• Maintain up-to-date parameters of information for the network clients and electronic mail.
• Implement backup and restoration procedures for local drives. Maintain backup logs. Organize off-site storage of backups.
• Maintain measures in place for business continuity and disaster recovery processes and procedures including backup and restoration of both server and local storage facilities.

Provide web management services

• Identify opportunities and ways of converting business processes into web-based systems to address the issues of efficiency (office management system, donor profile software, knowledge management systems).
• Technical maintenance of the UNDP CO websites and Intranet.

Provide administrative support

• Provide advice on and assistance in procurement of new equipment for the CO and projects, provide technical specifications and information on best options in both local and international markets, and review quotations and bids.
• Maintain an up-to-date inventory of the software and hardware.
• Maintain the library of reference materials.
• Maintain the inventory and stock of supplies and spare parts in cooperation with the Procurement Unit.

Ensure facilitation of knowledge building and knowledge sharing in the CO

• Identify and promote different systems and applications for optimal content management, knowledge management and sharing, and information provision.
• Organize trainings for the operations/projects staff on ICT issues.
• Synthesize lessons learned and best practices in ICT.
• Contribute to knowledge networks and communities of practice.

Supervisory/Managerial Responsibilities:

• Supervision and performance management and development of ICT personnel.

Requirements:

Education

• Secondary Education is required or
• Bachelor’s Degree in Information systems, Information Management, Information Technologies, Telecommunications, Computer Science, Engineering or related discipline will be given due consideration.

Experience, Knowledge, and Skills

• Minimum 7 years (Secondary education) or 4 years (Bachelor’s degree) of working experience in network administration and use of hardware/software, telecommunications facilities, knowledge of database packages, experience in web design.
• Specialized certification in hardware and software management and application (Microsoft Certification, Cisco Certification) is desirable.
• Demonstrated knowledge of UN/UNDP ICT practices is desirable.
• Prior work experience in management and supervision of ICT services and teams is desirable.
• Knowledge of UNDP policies and guidelines is an advantage
• Experience with UN system ICT processes reengineering is desirable.

Language requirements:

• Fluency in English and Ukrainian is required.

Expected Demonstration of Competencies

Core

• Achieve Results: LEVEL 2: Scale up solutions and simplifies processes, balances speed and accuracy in doing work
• Think Innovatively: LEVEL 2: Offer new ideas/open to new approaches, demonstrate systemic/integrated thinking
• Learn Continuously: LEVEL 2: Go outside comfort zone, learn from others and support their learning
• Adapt with Agility: LEVEL 2: Adapt processes/approaches to new situations, involve others in change process
• Act with Determination LEVEL 2: Able to persevere and deal with multiple sources of pressure simultaneously
• Engage and Partner: LEVEL 2: Is facilitator/integrator, bring people together, build/maintain coalitions/partnerships
• Enable Diversity and Inclusion LEVEL 2: Facilitate conversations to bridge differences, considers in decision making

Cross-Functional & Technical Competencies

• Business management Communication Ability to communicate in a clear, concise and unambiguous manner both through written and verbal communication; to tailor messages and choose communication methods depending on the audience. Ability to manage communications internally and externally, through media, social media and other appropriate channels.
• Business Development Knowledge Generation  Ability to research and turn information into useful knowledge, relevant for context, or responsive to a stated need
• Information Management & Technology Service Delivery and Operations Ability to deliver the IT products and services to customers at the right level of Quality and Costs, taking into account user experience
• Information Management & Technology IT Security Management Knowledge of Cyber Security technologies, processes, and innovations and the ability to apply to strategic and practical situations. Capacity of keeping UNDP systems and data safe
• Information Management & Technology  IT Continuity and Disaster Recovery Ability to manage IT continuity and disaster recovery
• Information Management & Technology IT Customer Support Ability to support internal customers on IT issues and generate a continuous improvement of users
• Information Management & Technology Research and Development Following new technologies and technical trends, research the technologies that are applicable and beneficial to the organization and develop the systems

IMPORTANT NOTE:

Candidates selected pursuant to this vacancy may be subject to UNDP’s policy on Probation upon assignment.

Applicant information about UNDP rosters

Note: UNDP reserves the right to select one or more candidates from this vacancy announcement.  We may also retain applications and consider candidates applying to this post for other similar positions with UNDP at the same grade level and with similar job description, experience and educational requirements.

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