Керівник/ця операційного відділу / Head of Operations

Title of position: Head of Operations at Malteser Relief Service in Lviv

Location: Lviv, Ukraine;
Employment: Full-time;
Reports to: СPO
Type of Appointment: Fixed-term — one year

Qualification requirements:

• Master’s (specialist’s) degree in business management, management, public administration, social sciences, international relations, economics, logistics, accounting and auditing, or related fields.
• Experience of work — аt least 5 years of managing and coordinating teams.
• Experience of work in international and Ukrainian NGOs, and international donor-funded projects would be preferable.

Malteser Ukraine (Malteser Relief Service, Мальтійська служба допомоги — укр.) is the part of international humanitarian relief agency of the Sovereign Order of Malta. Malteser Ukraine began working in Lviv in December of 1990. Almost at the same time, similar charitable centers were established in Ivano-Frankivsk, Beregovo, Mukachevo and Kyiv. In 2013, the centers merged into the Maltese Relief Service in Ukraine with the main office in Lviv. The main activity of the organization are a daily charity kitchen, assistance to children in boarding schools and orphanages, poor and lonely elderly people, people with disabilities, as well as training in first aid.

Since the first day of the full-scale war in Ukraine, Malteser Ukraine has been providing humanitarian aid, taking care of shelters for displaced persons, providing hot meals for IDPs, implements a winter program (providing communities with generators, restoring destroyed buildings, providing critically important products), organizes integration activities (excursion tours for refugees, children’s camps, etc.).

Head of Оperations must know:

• Legislation of Ukraine, resolutions, decrees, orders, decisions and other normative legal acts of state authorities and local self-government bodies that regulate the activities of a non-governmental organization (NGO);
• Humanitarian principles of activity NGO
• System and forms of management accounting, reporting and control.

languages: Ukrainian — fluency; English — B2 at least is required.

Proficiencyusing Microsoft office, and other relevant software (especially in MS Excel)

The Head of Оperations in his work is guided by:

• The Constitution of Ukraine;
• Legislation of Ukraine and other regulatory legal acts of state authorities, local regulatory legal acts related to the activities of NGOs;
• Policies of the Malteser Relief Service in Lviv. (Organization)

Main Responsibilities/Tasks

1. Coordinate all operational processes needed for the implementation of proоjects in accordance with the policies and procedures of the Organization;
2. Submit the proposals for optimize administrative, and operational procedures, and to implement tools, forms, and processes to strengthen internal control in accordance with donor and organizational requirements;
3. Steer and supervise procurement processes and coordinate the distribution of materials and resources;
4. Oversee the accounting of material assets in the warehouse and reporting documentation on their movement;
5. Oversee the inventory counts of inventory items;
6. Organize and manage the activities of the logistics and supply services;
7. Evaluate the overall performance of operations by collecting, analyzing and interpreting data and indicators;
8. Plan and supervise the work of the procurement and logistics managers, as well and other employees of the department;
9. Interact with senior management to make decisions on operational activities;
10. Manage a team, in conjunction with the HR Manager, to ensure appropriate staffing levels, training, development, appraisals, attendance, disciplinary matters and daily supervision to maximize effective productivity;
11. Prepare narrative and financial reports;
12. Carry out any other duties assigned by СPO.

We offer:

• Long-term partnership and official employment;
• Competitive salary;
• Career opportunities;
• Interesting work in a team of qualified specialists in an international environment;
• Annual vacation according with the requirements of the legislation of Ukraine;
• Language courses, trainings;
• Individual and group psychological support.

Nataliia Bilska 097 934 59 82 

[email protected]