Кейс-менеджер (Project Clerk) в МОМ

Position Title: Project Focal Point, Case Management

Duty Station: Kyiv, Ukraine, 2 positions

Classification: General Service Staff, Grade G3

Type of Appointment: One Year Fixed-Term with possibility of extension

Estimated Start Date: As soon as possible

Closing Date: December 15, 2017

Established in 1951, IOM is the leading inter-governmental organization in the field of migration and works closely with governmental, intergovernmental and non-governmental partners. IOM is dedicated to promoting humane and orderly migration for the benefit of all. It does so by providing services and advice to governments and migrants.

IOM is committed to a diverse and inclusive work environment. Internal and external candidates are eligible to apply to this vacancy. For the purpose of the vacancy, internal candidates are considered as first-tier candidates.

Context:

The United States Refugee Admissions Program (USRAP) operates world-wide with a target of providing resettlement opportunities to 85,000 or more individuals each year. IOM provides a range of services and support to the USRAP including, but not limited to, case processing, migration health assessments, cultural orientation training, organized transportation and administration of a travel loan and collections program. Some 1200 multi-disciplinary staff members work in support of the USRAP which has an annual budget in the range of USD 200 million. The Department of Operations and Emergencies (DOE), specifically the Resettlement and Movement Division (RMM), has the organizational responsibility to provide direction, oversight and guidance to IOM’s global support to all resettlement programs.

Under the United States Refugee Admissions Program (USRAP), the Resettlement Support Center (RSC) provides critical support and processing services for refugee resettlement to the US. As part of an MOU between IOM and the US State Department Bureau for Population Refugees and Migration (PRM), IOM manages the RSC for Eurasia. RSC Eurasia manages US resettlement activities in Europe (except Austria). RSC Eurasia prepares refugee applications for adjudication by and provides support to visiting US Citizenship and Immigration Services (USCIS) officers, facilitates security and medical screenings, provides information about arriving refugees to resettlement agencies in the US and offers Cultural Orientation (CO) training to refugees departing for the US.

Under the general supervision of the Project Coordinator, Case Management and the direct supervision of the Project Focal Point, Case Management, RSC Eurasia, the Project Clerk is responsible for supporting case management activities, with the following duties and responsibilities:

Core Functions / Responsibilities:

1. Support case management activities in one or more assigned areas, such as file integrity, program access, casework, field team, adjudications support, scheduling or pre-departure services.
2. Support Case Management team members in the efficient and effective management of refugee case files and medical records, including, if assigned, providing clerical support in relation to creating files, distributing files, filing and tracking files, scanning files and transforming case files into travel packets.
3. Support Case Management team members with clerical duties related to refugee interviews, including, if assigned, scanning, photocopying, attaching and filing documents in the correct locations, undertaking basic translation of documents, entering basic data into the Worldwide Refugee Admissions Program System (WRAPS) and other databases and photographing applicants in accordance with Standard Operating Procedures (SOPs).
4. Support Case Management team members in organizing and/or scheduling refugee appointments, including, if assigned, issuing notifications via email, phone call, text message and other means and visiting applicants in camps and other locations to relay appointment information.
5. Provide regular reports on work being accomplished to the Project Focal Point, Case Management, and/or other supervisors and team members.
6. Demonstrate a general understanding of the USRAP, RSC Eurasia’s SOPs, WRAPS and other databases, as well as the ability to remain professional, impartial and unbiased during all interactions with colleagues.
7. Maintain and ensure the confidentiality and integrity of all RSC-related information by implementing control procedures in line with USRAP standards of conduct and data protection rules. Alert the Project Focal Point, Project Coordinator or RSC management of any non-compliance to SOPs or codes of conduct by RSC staff members.
8. Perform such other duties as may be assigned.

Required Qualifications and Experience

Education

• High school diploma or equivalent with at least three years of relevant work experience

OR

• Bachelor’s Degree or equivalent with at least one year of professional work experience.

Experience

• Attention to detail and ability to organize
• Excellent computer skills – Word, Excel and Internet
• Strong interpersonal and communication skills
• Ability to work under pressure with minimum supervision

Languages

Fluency in English is required. Working knowledge of Russian, Moldovan and Arabic would be an advantage.

Required Competencies

Behavioural

Accountability

• Accepts and gives constructive criticism
• Follows all relevant procedures, processes, and policies
• Meets deadline, cost, and quality requirements for outputs
• Monitors own work to correct errors
• Takes responsibility for meeting commitments and for any shortcomings

Client Orientation

• Identifies the immediate and peripheral clients of own work
• Establishes and maintains effective working relationships with clients
• Identifies and monitors changes in the needs of clients, including donors, governments, and project beneficiaries

Continuous Learning

• Contributes to colleagues’ learning
• Demonstrates interest in improving relevant skills
• Demonstrates interest in acquiring skills relevant to other functional areas
• Keeps abreast of developments in own professional area

Communication

• Actively shares relevant information
• Clearly communicates, and listens to feedback on, changing priorities and procedures
• Writes clearly and effectively, adapting wording and style to the intended audience
• Listens effectively and communicates clearly, adapting delivery to the audience

Creativity and Initiative

• Proactively develops new ways to resolve problems

Leadership and Negotiation

• Convinces others to share resources
• Presents goals as shared interests

Performance Management

• Provides constructive feedback to colleagues
• Provides fair, accurate, timely, and constructive staff evaluations
• Uses staff evaluations appropriately in recruitment and other relevant HR procedures

Planning and Organizing

• Sets clear and achievable goals consistent with agreed priorities for self and others
• Identifies priority activities and assignments for self and others
• Organizes and documents work to allow for planned and unplanned handovers
• Identifies risks and makes contingency plans

Professionalism

• Masters subject matter related to responsibilities
• Identifies issues, opportunities, and risks central to responsibilities
• Incorporates gender-related needs, perspectives, and concerns, and promotes equal gender participation
• Persistent, calm, and polite in the face of challenges and stress
• Treats all colleagues with respect and dignity
• Works effectively with people from different cultures by adapting to relevant cultural contexts
• Knowledgeable about and promotes IOM core mandate and migration solutions

Teamwork

• Actively contributes to an effective, collegial, and agreeable team environment
• Contributes to, and follows team objectives
• Gives credit where credit is due
• Seeks input and feedback from others
• Delegates tasks and responsibilities as appropriate
• Actively supports and implements final group decisions
• Takes joint responsibility for team’s work

Technological Awareness

• Learns about developments in available technology
• Proactively identifies and advocates for cost-efficient technology solutions
• Understands applicability and limitation of technology and seeks to apply it to appropriate work

Other

Any offer made to the candidate in relation to this special vacancy notice is subject to funding confirmation.

Appointment will be subject to certification that the candidate is medically fit for appointment and security clearances.

A prerequisite for taking up the position is legal residency in the country of the duty station and work permit, as applicable.

How to apply:

Interested candidates are invited to submit their applications on IOM Personal History Form (http://iom.org.ua/en/personal_history or iom.org.ua/sites/default/files/personal_history_form_0.xls) to [email protected] by 15 December 2017 at the latest, referring to this advertisement in the subject line of your message.

Only shortlisted candidates will be contacted.

ДЖЕРЕЛО