ICT Assistant, Краматорськ

USAID Economic Resilience Activity (ERA), implemented by DAI GLOBAL LLC, empowers business development in eastern Ukraine. The project works in particular with small and medium enterprises (SMEs) in the manufacturing and engineering sectors to promote innovations and expand to new markets across Ukraine, the European Union, and other destinations.

 To strengthen our team and ICT support we are looking for a highly qualified ICT Assistant for Kramatorsk main office. You will provide support in day to day implementation of the ICT functions/responsibilities and ensure the stable and smooth daily functioning of ICT equipment/systems under the supervision of Senior ICT Specialist. 

About the job

The ICT Assistant will provide support for smooth and stable work of ICT equipment (laptops, desktops, printers, network equipment, etc.), solve hardware and software problems in the shortest terms possible, ensure the stable and smooth functioning of networks, both LAN (wired and WiFi) and Internet connections, in the office and other locations.

 Your main duties and responsibilities will be:

•  Ensure the timely updates of all software installed on ICT equipment. Follow and inform in advance the line manager about the vendor’s software support terms, ensure the timely removal of obsolete software and preparing the installation of new software versions. Enhance and improve the current Excel forms and spreadsheets using formulas/cross-links/programming;
• Be responsible for and maintain accurate ICT registries: registry of ICT assets, license registry, etc. Keep all the information up-to-date (license keys, license expiration, etc.).
• Follow the DAI staff usage of ICT and office equipment. Ensure the proper and efficient usage/storage of ICT and office equipment in line with Security regulations and DAI HO IT policy. Implement and follow the ICT access rules, including the storage access level, passwords for personal PCs, regular password changes, encryption of most important data, etc.;
• Ensure the correct maintenance of ICT and office equipment, both guarantee and post-guarantee. Liaise and coordinate in a timely manner the maintenance and repair issues with the relevant suppliers/manufacturers/service providers. follow warranty agreements and ensure warranty conditions are not compromised;
• Implement and support the backup system for the DAI data. Ensure the regular backups for all required data, proper backup accounting, and storage, in line with DAI HO IT policies.

 About you

To be successful in this role we expect you to have an understanding of TCP/IP protocol stack and experience with mail systems (MS Exchange) and web servers (IIS, Apache).

 Moreover, we also expect the following:

 Required

• BA in a related field from a recognized national or international university;
• Knowledge of server maintenance;
• Experience working in ICT Support;
• Skills in finding and solving problems and attention to detail and multitasking skills;
• Good oral and written communication skills in both English and Ukrainian;
• Good interpersonal skills, and an ability to succeed in a multi-cultural environment.

 Desirable

• Experience with scripting languages (Windows/DOS batch).

• Working experience with MS SharePoint;
• Experience of work in a humanitarian/recovery donors-funded projects;
• Responsibility, independence, attentiveness, ability to handle stress, diligence.

WE OFFER

Contract length: 12-months employment agreement with a possibility of extension until August 2023.

Salary Level: We offer a competitive market-based salary level for candidates with relevant experience.

Duty station: Kramatorsk

Benefits: all benefits envisaged by the Labor Code of Ukraine, corporate medical insurance for employees and immediate family members.

Start date: March 2020

 Application process

All applicants must send a cover letter and updated CV (no longer than four pages) in English to [email protected] , please mention in the subject ICT ASSISTANT.

 Closing date for applications: March 19, 2020

 For further information about the DAI GLOBAL LLC, please consult our website dai.com

If you want to learn more about Economic resilience Activity, please visit our Facebook page: https://www.facebook.com/ERAUkraine