Фахівець/чиня з IT технологій (Львів) / ICT Officer (Lviv)

The Norwegian Refugee Council (NRC) is an independent humanitarian organisation helping people forced to flee. We work in crises across more than 31 countries, providing emergencies and long-term assistance to millions of people every year. We stand up for people forced to flee, advocating their rights. NORCAP, our global provider of expertise, helps improve international and local ability to prevent, prepare for, respond to and recover from crises. NRC also runs the Internal Displacement Monitoring Centre in Geneva, a global leader in reporting on and advocating for people displaced within their own country.

Employment with NRC may lead to employment in or deployment to Regions, Countries, Areas or Offices that may be host to considerable health, safety and security risks. NRC takes this very seriously and we have procedures in place to reduce known risks, but will never be able to take away all risks.

NRC is an equal opportunities employer and aims to have staffing diversity in terms of age, gender, ethnicity, nationality and physical ability.

Job Description

All NRC employees are expected to work by the organization’s core values: dedication, innovation, inclusivity and accountability. These attitudes and beliefs shall guide our actions and relationships. 

1. Role and responsibilities

The ICT Officer is responsible for the overall establishment and implementation of NRC Information & Communication Technology systems and procedures. S/He will assist in the day-to-day management of IT functions, ensuring the proper functioning of LAN, Server, E-mail system, and internet connectivity. S/He will provide timely end-user computer support, ensure that Hardware, printers, and software resources are available and that the office is comply with NRC ICT policies, rules, and procedures.

Generic responsibilities

• Ensure adherence with NRC policies, tools, handbooks and guidelines.
• Implement delegated support function portfolio according to the plan of action
• Prepare and develop status reports as required by management.
• Ensure proper filing of documents.
• Promote and share ideas for improvement of the support function.

Specific responsibilities

• Provide NRC Area office and field offices support for internet according to NRC ICT Standards.
• The ICT Officer will oversee the staff support, ICT Policy compliance, hardware/software including troubleshooting for the smooth running of business operation of the Area Office and Field offices under his responsibility.
• Ensure performance monitoring of Internet links to the assigned Area and field offices.
• Provide proactive and responsive support to all end-users including field offices by implementing a helpdesk system that will capture regular support issues to provide the management with analytical analysis to improve performance.
• Report ICT equipment breakdowns and difficulties encountered in the resolution of incidents.
• Ensure delivery of client Microsoft Outlook setup and troubleshooting outlook issues and webmail access.
• Ensure preventive maintenance of computers, laptops, printers, networks and any ICT related equipment according to the policies in place and after consultation with the Support manager.
• Manage the Local Area Network (LAN) and the Wireless Local Area Network, with aim of optimal performance of the network infrastructure for Internet connections (fibre, radio, VSAT), access to cloud applications, data storage, and backup on the Cloud (Office 365), Cisco Meraki networks, UPS and backup power systems, security of ICT installations (air conditioning, electricity, physical access), desktop computers and laptops, smartphones, software, and mobile applications.
• Send the monthly reports and report any up normality on Network usage.
• Implement and support the backup system for the NRC data. Ensure the regular backups for all required data, proper backup accounting and storage, in line with Security and ICT policies.
• Provide ICT related Technical support to program staff.
• Ensure filing tree Cloud storage functioning and access rights management.
• Provide support and training for all NRC staff in the use of NRC ICT systems.
• Maintain filing tree SOP, support NRC archive scanning process.
• Ensure proper management of the NRC ICT store.
• Support in budget preparation.

1. Competencies

Professional competencies

• Previous experience from working in complex and volatile contexts
• Good in English
• Fluency in Ukrainian and Russian
• Previous experience in humanitarian negotiations is considered a strong asset
• Minimum of 3 years of experience in the ICT field including significant experience in PowerBI and data visualization.
• Proven record in the development of web based systems.
• Specialist in Power BI and data visualization
• Strong knowledge of Software development life cycle and implementation methods.
• Competent in Database Management Systems.
• Experience in internal customer service and training of end-users.
• Knowledge of other scripting languages.
• Good working knowledge of Microsoft Power Platform especially in PowerApps, Power Automate, and Sharepoint will be is desirable.
• Experience in building and supporting mobile apps will be an added advantage.

Behavioural competencies

• Strong context monitoring and analytical skills
• Strong networking and negotiations skills
• Resilience and ability to work in insecure environments
• Strategic thinking
• Ability to empower and build trust

We offer:

• Type of contract: national employment contract 1 year (with possible extension)
• Salary/benefits: According to NRC salary scale, terms and conditions.
• Duty station: Lviv, Ukraine.

This position is for Ukrainian nationals only.

The deadline for the applications – 20.05.2022.

Please note that we will contact only shortlisted candidates.

NRC retains the discretion to cancel the recruitment.

NRC might review applications before advert deadline, therefore interested candidates are encouraged to apply early.