World Health Organization шукає IT Assistant

PURPOSE OF THE POSITION

Under the supervision of the Head of the Country Office, the incumbent provides ICT support services to ensure stable day-to-day operation of the Information and Communications infrastructure and services in the WHO Country Office, including provision of expertise in the implementation, administration and maintenance of all associated network components, protocols, hardware, software, user support and training. He/she also supports WHO Conferences and Meetings and respective solutions, equipment and applications.

ESSENTIAL KNOWLEDGE AND THE SKILLS SPECIFIC TO THE POSITION

• The incumbent maintains comprehensive skills and knowledge in the following technical areas: PC hardware, platforms and related components and peripherals, and conference support systems.
• The incumbent must possess a cooperative spirit, flexibility and openness to new ways of working, be willing and able to work in a team of staff with mixed skills, sharing information, assignments and tasks to ensure achievement of shared goals.
• The incumbent must be suitable for work in an international environment; be able to establish and maintain good working relationships with staff members and national/international contacts.
• Since the incumbent is often the first point of contact with enquirers both from within and outside the Organization, tact, discretion and courtesy are essential personal attributes.

SUMMARY OF ASSIGNED DUTIES

Under the supervision of the Head of the Country Office, the incumbent provides ICT support services to ensure stable day-to-day operation of the Information and Communications infrastructure and services in the WHO Country Office, including provision of expertise in the implementation, administration and maintenance of all associated network components, protocols, hardware, software, user support and training. He/she also supports WHO Conferences and Meetings and respective solutions, equipment and applications. As part of the integrated WHO Country Office team and in close collaboration with the ICT Unit at DAF division, Copenhagen, the incumbent will perform a variety of services as follows:

1. Regular maintenance of the Office LAN/WAN (on all premises used by the Office), facilitating stable operation of the active network devices of any type (hubs, switches, routers, firewalls) and cable system.
2. Communicates with host technical services as appropriate on technical issues related to LAN, power circuits and infrastructure support.
3. Maintains the regular back-up system in the Office.
4. Assists the ICT Unit in Copenhagen in the installation and setup of any backup hardware and software as needed.
5. Administration, operation and maintenance of the office workstations, laptops and servers (if any), including both hardware and software.
6. End-user support in using the standard software.
7. Support and maintenance of peripheral equipment (printers, faxes, multi-functional devices, copiers) upon the request of the Office staff.
8. Provides IT assistance and support to the national project in building a sustainable system of comprehensive services on HIV prevention, treatment, care and support for MARPs and PLWH in Ukraine
9. Provides IT assistance and support to the national project in the area of data processing, including its piloting, testing and post implementation as follows: Data access, storage, transfer, security and respective backup, and maintenance.
10. Development of the technical documentation (requirements, regulations; installation/set up and operational manual(s) development, user manual development).
11. Liaising with project developers for upgrade/correction/amendments.
12. Support to deployment of the project in new location as appropriate.
13. Providing ad hoc training/briefing in IT related areas of the project to the relevant staff as required.
14. Acts as a main technical focal point with the telephony and Internet provider(s), implementing any technical activities/adjustments recommended by Internet Service Providers, monitoring tariffs policy and recommending optimal rates to the Office management.
15. Provides other on-site technical activities, requested by the ICT unit in Copenhagen, that may require physical intervention into the hardware.
16. Acts as a main technical focal point for the corporate global network infrastructure support, monitoring hardware status, addressing any related technical issues to the relevant staff of the ICT Unit in Copenhagen, implementing any technical activities/adjustments requested by the ICT and performing any other actions necessary to keep VPN link up and running the maximum possible time.

REQUIRED QUALIFICATIONS

Education

Essential: Completion of secondary school education or equivalent.

Desirable: Relevant higher education.

Training

Essential: Formal training in computer support areas or demonstrated experience in helpdesk / proxy support and conference support.

Desirable: Knowledge or on the job training of workstation operating systems and applications, with advanced knowledge of Windows and Microsoft Office, desktop, notebook, and printer technologies. Knowledge of conference support technologies a particular advantage.

Experience

Essential: At least 4 years experience in Information Technology support, experience in user support and training in a large networked PC based environment, with strong knowledge of service desk/call centre systems, incident and problem handling and escalation; good knowledge of phone handling techniques and in dealing with difficult customers in a service delivery role and/or a multicultural environment. Hands on experience with conference support systems including various Audio / Video  components. 

Desirable: Experience in use of Siebel and WHO rules and regulations, procedures and practices, and developed applications.

Use of Language Skills

Essential: an expert knowledge of English and intermediate knowledge of Ukrainian.

COMPETENCIES

Teamwork
Respecting and promoting individual and cultural differences
Communication

REMUNERATION

WHO offers staff in the General Services category an attractive remuneration package, and 30 days of annual leave.

ADDITIONAL INFORMATION

• This post is subject to local recruitment and will be filled by persons recruited in the local commuting area of the duty station.
• This vacancy notice may be used to fill other similar positions at the same grade level
• Only candidates under serious consideration will be contacted.
• A written test may be used as a form of screening.
• In the event that your candidature is retained for an interview, you will be required to provide, in advance, a scanned copy of the degree(s)/diploma(s)/certificate(s) required for this position. WHO only considers higher educational qualifications obtained from an institution accredited/recognized in the World Higher Education Database (WHED), a list updated by the International Association of Universities (IAU)/United Nations Educational, Scientific and Cultural Organization (UNESCO). The list can be accessed through the link: http://www.whed.net. Some professional certificates may not appear in the WHED and will require individual review.
• Any appointment/extension of appointment is subject to WHO Staff Regulations, Staff Rules and Manual.
• For information on WHO’s operations please visit: http://www.who.int.
• WHO is committed to workforce diversity.
• WHO prides itself on a workforce that adheres to the highest ethical and professional standards and that is committed to put the WHO Values Charter into practice.
• WHO has zero tolerance towards sexual exploitation and abuse (SEA), sexual harassment and other types of abusive conduct (i.e., discrimination, abuse of authority and harassment). All members of the WHO workforce have a role to play in promoting a safe and respectful workplace and should report to WHO any actual or suspected cases of SEA, sexual harassment and other types of abusive conduct. To ensure that individuals with a substantiated history of SEA, sexual harassment or other types of abusive conduct are not hired by the Organization, WHO will conduct a background verification of final candidates.
• WHO has a smoke-free environment and does not recruit smokers or users of any form of tobacco.
• This post is subject to local recruitment and will be filled by persons recruited in the local commuting area of the duty station.

https://careers.who.int/careersection/ex/jobdetail.ftl?job=2207448&tz=GMT%2B03%3A00&tzname=Europe%2FKiev