Вакансія у Львові: IT Support Officer for WHO

Шукаємо кандидатів на посаду IT Support Officer для Бюро ВООЗ у Львові.

Task description

Within the delegated authority, the incumbent is assigned all or part of the following responsibilities:

• Advises the Head of WHO Country Office (WR) for an informed decision making on ICT Related issues.
• Act as ICT/Ukraine focal point at WHO Country Office level.
• Ensure implementation of WHO ICT strategies and introduction/ implementation of new technologies focusing on achievement of the following results.
• Ensure compliance with corporate information management, information security policies, technology standards, guidelines, and procedures for the country office technology environment.
• Participate in the development and implementation of ICT annual plan and Standard Operating Procedures for ICT services.
• Participate in technical evaluation of Programme proposals (ICT Component) and ICT related meetings.
• Install commercial and WHO developed software and related upgrades, in-line with global policies.
• Coordinate the installation and maintenance of all ICT hardware and software, according to UKRAINE ICT standard.
• Ensure uninterrupted and effective ICT services to the office.
• Administer software and updates.
• Set up and maintain security of the ICT infrastructure (hacker and virus protection, protection against power failure, fire protection, etc.
• Ensure regular server backup of data files.
• Set up and maintain disaster recovery procedures.
• Manage inventory of ICT equipment and software.
• Maintain, troubleshoot, and repair ICT equipment.
• Prepare and share a quarterly report on informatics equipment inventory; • Prepare and share a monthly activity report.
• Provide in-house training/assistance to staff on usage of informatics equipment (computers accessories) and software.
• Assist in the design and implementation of database applications and another computer application.
• Performs all other related duties as assigned.

 Required experience

3 years of experience in the administration of information and communications technology.

• Good knowledge of WHO ERP (GSM-Oracle) System or similar ERP Systems.
• Experience with staff training in the use of information systems. Functional Knowledge and Skills:
• Very good knowledge of LAN and TCP/IP networking, Windows 7/8/10, Windows 2008/2012 Server, Microsoft Active Directory.
• Good knowledge of computer security including firewall and Virus protection.
• Good knowledge of Data backup and Disaster Recovery procedures.
• Good knowledge of Database programming.
• Good knowledge of the Administration of telecommunication systems including PBX.
• Ability to analyze and troubleshoot problems.
• Ability to write technical documents.

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