Progrаm Associate (Community Feedback Mechanism & Monitoring) SC6 | Dnipro, Ukraine

The World Food Program is looking for Program Associate (Community Feedback Mechanism & Monitoring) SC6 in Dnipro, Ukraine.

Type of Contract: Service Contract (SC) Level 6

Contract Duration: 12 months (renewable)

Closing date for application: 22 June 2023, midnight (Central European Time)

ABOUT WFP

The World Food Program is the world’s largest humаnitarian organization saving lives in emergencies and using food assistance to build a pathway to peace, stability and prosperity, for people recovering from conflict, disasters and the impact of climate change.

At WFP, people are at the heart of everything we do, and the vision of the future WFP workforce is one of diverse, committed, skilled, and high performing teams, selected on merit, operating in a healthy and inclusive work environment, living WFP’s values ​​(Integrity, Collaboration, Commitment, Humanity, and Inclusion) and working with partners to save and change the lives of those WFP serves.

What will you do in this position?

You will be responsible for the day-to-day operational support of WFP’s operations under the Dnipro Field Office, and will act as the Community Feedback Mechanism and Protection focal point in the WFP Field Office, and be part of the Field Office monitoring team.

Why work with us?

The war in Ukraine has had drastic consequences, both for people inside the country and for those around the world dependent on its huge grain supplies. It has caused one of the fastest forced population movements since the Second World War. Close to 8 million Ukrainians are living as refugees across Europe, and another 5.3 million are internally displaced. Many are destitute, having lost their homes and livelihoods. As food production and supply lines are disrupted by fighting, many families in the east and south do not have reliable access to nutritious food.

WFP uses a flexible mix of food and cash assistance to support vulnerable Ukrainians wherever they are. This includes working with local partners to distribute food rations in areas near the frontline and providing cash transfers wherever people have access to bank sand markets to buy food. WFP reaches between 2 to 3 million Ukrainians every month with this critical assistance.

• WFP is a 2020 Nobel Peace Prize Laureate.
• WFP offers a highly inclusive, diverse and multicultural working environment.
• WFP invests in the personal & professional development of its employees through a range of trainings, accreditation, coaching, mentorship and other programs as well as through internal mobility opportunities.
• A career path in WFP provides an exciting opportunity to work across various country, regional and global offices around the world, and with passionate colleagues who work tirelessly to ensure that effective humanitarian assistance reaches millions of people across the globe.
• WFP offers a competitive benefits package including salary, leave plus a medical insurance.

How can you make a difference?

• Support the Field Office in the implementation and monitoring of Protection and Gender Mainstreaming activities including the provision of technical support and capacity building to cooperating partners including field visits.
• Participate in regular program monitoring site visits and report on the findings.
• Monitor compliance of distribution points and cooperating partners with requirements on safety and dignity, ensuring availability and usability of Community Feedback Mechanism channels for beneficiaries.
• Contribute to and participate in market functionality assessments and other rapid assessments as needed under the guidance of the Field Office Research, Assessment and Monitoring Officer to guide WFP’s intervention design.
• Provide specialized information management support on Community Feedback Mechanism, monitoring, and assessments to ensure WFP program activities are performed within the established targets following WFP’s policies and procedures.
• Ensure, perform, and facilitate accurate, timely, and consistent recording of Community Feedback Mechanism data with incorporated Customer Relationship Management (CRM) platform.
• Perform on a regular basis analysis of data coming from the Community Feedback Mechanism to capture and reflect on-going implementation of the WFP program.
• Ensure timely transfers of cases to relevant Field Office program staff for taking actions in accordance with established business processes.
• Within the specific area of ​​responsibility, prepare a range of reports and data analysis and highlight trends/issues, ensuring deliverables and adherence to corporate standards and quality control to advance the Accountability to Affected Populations.
• Contribute to visibility efforts to raise awareness of the Community Feedback Mechanism among affected populations, Cooperating Partners, WFP employees and humanitarian actors — including through field visits and/or representation at meetings, among other activities.
• Maintain a professional standard at all times, especially during difficult or stressful interactions with Community Feedback Mechanism Users and colleagues.

To join us in saving lives, changing lives, you will have:

Education:

• Completion of secondary school education. A post-secondary certificate in the related functional area.

Experience:

• Six (06) years of relevant experience with secondary school education, a higher education degree may compensate for some of the required experience.
• Experience in applied knowledge of the humanitarian and/or development field, as well as work experience with the United Nations or other International Organizations, especially within their call center, would be an asset.
• Prior experience in a technical team (eg, monitoring and evaluation, vulnerability assessments, reporting, data analysis) and experience in conducting monitoring would be an asset.

Knowledge & Skills:

• Excellent customer care and communication skills, a clear and friendly attitude, the ability to follow instructions.
• Demonstrated attention to detail, solid data management and analysis skills, reporting skills, solid IT skills (including working on multiple platforms simultaneously), problem-solving skills, ability to work under pressure and multi-task in a professional manner while meeting targets in a high-pressure environment.
• Knowledge of the humanitarian system. Excellent time management and language skills, as well as information management skills.

Languages:

• Oral and written working knowledge of English and Ukrainian languages.

Before you apply…

WFP seeks candidates of the highest integrity and professionalism who share our humanitarian principles. All employment decisions are made on the basis of organizational needs, job requirements, merit, and individual qualifications. WFP is committed to providing an inclusive work environment free of sexual exploitation and abuse, all forms of discrimination, any kind of harassment, sexual harassment, and abuse of authority. Therefore, all selected candidates will undergo rigorous reference and background checks.

We aim to achieve parity in our teams in Ukraine. Qualified female applicants are especially encouraged to apply.

No appointment under any kind of contract will be offered to members of the UN Advisory Committee on Administrative and Budgetary Questions (ACABQ), International Civil Service Commission (ICSC), FAO Finance Committee, WFP External Auditor, WFP Audit Committee, Joint Inspection Unit (JIU) and other similar bodies within the United Nations system with oversight responsibilities over WFP, both during their service and within three years of ceasing that service.

How do you apply…

To be considered, you are invited to apply via WFP’s recruitment portal: https://career5.successfactors.eu/sfcareer/jobreqcareer?jobId=827623&company=C0000168410P.
CV and cover letter must be submitted in English language.

Closing date: 22 June 2023, midnight (Central European Time)

Only those who are short-listed candidates will be contacted for the next steps of our recruitment process.