Національний/-а Керівник/-ця з Ментального Здоров’я та Психосоціальної Допомоги / National MHPSS Officer (Hotline) – Міжнародна організація з міграції (МОМ), Представництво в Україні

Open to Internal and External Candidates

Position Title: National MHPSS Officer (Hotline)
Duty Station: Kyiv, Ukraine
Classification: National Officer, Grade NO-A
Type of Appointment: Special Short-Term, Six months with the  possibility of extension
Estimated Start Date: As soon as possible
Closing Date: 25 August 2023 

Established in 1951, IOM is a Related Organization of the United Nations, and as the leading UN agency in the field of migration, works closely with governmental, intergovernmental and non-governmental partners. IOM is dedicated to promoting humane and orderly migration for the benefit of all. It does so by providing services and advice to governments and migrants.

IOM is committed to a diverse and inclusive environment. Internal and external candidates are eligible to apply to this vacancy. For the purpose of the vacancy, internal candidates are considered as first-tier candidates.

Context:

The International Organization for Migration (IOM) is the UN Migration Agency.  With 175 member states it is committed to the principle that humane and orderly migration benefits migrants and society. Established in 1951 and now active in over 400 field locations worldwide, IOM works with partners, government, and civil society to:

1. Assist in meeting the operational challenges of migration and mobility.
2. Advance understanding of migration issues.
3. Encourage social and economic development through migration; and
4. Uphold the human dignity and well-being of migrants and mobile populations.

IOM Ukraine operates a well-established, tool-free mental health and psychosocial support (MHPSS) Hotline serving conflict affected populations in the country. The Hotline is staffed by psychologists and a psychiatrist who provide tailored and confidential support to callers. The Hotline staff have maintained the Hotline’s operation throughout the war, while themselves were impacted by the crisis. Currently the Hotline is offering its services in Ukrainian, Russian, English, Arabic and Bengali.

Under the overall supervision of the Chief of Mission and the Deputy Chief of Mission (Programmes) and the direct supervision of the Senior Programme Officer (MHPSS), the National MHPSS Officer (Hotline) will coordinate and technically supervise the activities of the IOM Hotline for emotional and psychosocial support provided over the phone and through online platforms to people in need in Ukraine with a particular focus on internally displaced populations (IDPs).

Core Functions / Responsibilities:

1. Coordinate the implementation of the MHPSS Hotline in line with IOM’s operational planning in Ukraine and with MHPSS programming objectives and outcomes.
2. Organize all aspects related to the operation of the MHPSS Hotline by coordinating the administrative, logistic and IT aspects of the Hotline, including proper functioning of devices to provide remote MHPSS services.
3. Ensure compliance with IOM and donor requirements, including those related to procurement, maintaining close contact with relevant IOM Ukraine support units.
4. Act as a technical focal point for the Hotline and support in establishing new and updating existing protocols for managing sensitive and complex cases (e.g. cases of suicidality, self-harm, psychoses, violence threat and other protection concerns)
5. Streamline the protocols and tools utilised within the framework of the PFA, crisis response and the short/medium- term counseling. 
6. Ensure ongoing capacity building and technical support for the Hotline personnel, including adaptation and supporting the delivery of trainings.
7. Contribute to the quality assurance system for case management done within the Hotline.
8. Ensure proper and appropriate distribution of caseload among the MHPSS Hotline Consultants.
9. Support in dissemination of updated service mapping and referral pathways among the team members including by getting in contact with other service providers and partners.
10. Act as a liaison between Hotline personnel and other IOM units.
11. Continuously identify and communicate gaps, challenges and best practices with Hotline consultants and other MHPSS colleagues
12. Produce weekly, monthly or ad hoc reports on number of cases, number of sessions, referrals, statistics and trends, granting confidentiality and adherence to data protection and ethical standards.
13. Support the MHPSS programme management with cultural adaptation of standard programming.
14. Keep track of the availability and needs on IEC material for the Hotline and support distribution to collective centres and other locations of interest.
15. Perform such other duties as may be assigned.

Required Qualifications and Experience

Education

• Bachelor’s degree or equivalent in Clinical, Counselling, Social or Educational Psychology, Counselling, Anthropology, Mental Health, Humanities or Social Sciences with at least two years of professional experience; OR
• Master’s degree in the above-mentioned fields.

Experience

• Previous experience working on Mental Health and Psychosocial Support (MHPSS) programmes (required), with leadership roles (desirable).
• Strong command and ability to fluently communicate about technical MHPSS subjects formally in Ukrainian, English and Russian (required).
• Experience in community-based team supervision, monitoring and evaluation (desirable).
• Previous experience working with beneficiaries’ data management, reporting on project activities while respecting data protection and management guidelines (required).
• Experience working in accordance with the Interagency Standing Committee (IASC) Skills in representation, liaison with different government authorities at local level (desirable).
• Experience in working within a Helpline, Hotline, Crisis line or Call Centre (desirable).
• Experience in team management (desirable).

Skills

• Good written and oral communication skills, effective in representation and liaison with external parties.
• Leadership and team management skills.
• Good interpersonal and problem-solving skills.
• Good report writing skills.
• Communication skills with a wide range of people, including people of culturally diverse backgrounds.
• Computer literacy (Microsoft Word and Excel).

Languages

Fluency in English and Ukrainian is required (oral and written).

Fluency in Russian is desirable.

Required Competencies

The incumbent is expected to demonstrate the following values and competencies:

Values

• Inclusion and respect for diversity: respects and promotes individual and cultural differences. Encourages diversity and inclusion.
• Integrity and transparency: maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
• Professionalism: demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.
• Courage: demonstrates willingness to take a stand on issues of importance.
• Empathy: shows compassion for others, makes people feel safe, respected and fairly treated.

Core Competencies – behavioural indicators level 2

• Teamwork: develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.
• Delivering results: produces and delivers quality results in a service-oriented and timely manner; is action oriented and committed to achieving agreed outcomes.
• Managing and sharing knowledge: continuously seeks to learn, share knowledge and innovate.
• Accountability: takes ownership for achieving the Organization’s priorities and assumes responsibility for own action and delegated work.
• Communication: encourages and contributes to clear and open communication; explains complex matters in an informative, inspiring and motivational way.

Managerial Competencies – behavioural indicators level 2

• Leadership: provides a clear sense of direction, leads by example and demonstrates the ability to carry out the Organization’s vision. Assists others to realize and develop their leadership and professional potential.
• Empowering others: creates an enabling environment where staff can contribute their best and develop their potential.
• Building Trust: promotes shared values and creates an atmosphere of trust and honesty.
• Strategic thinking and vision: works strategically to realize the Organization’s goals and communicates a clear strategic direction.
• Humility: leads with humility and shows openness to acknowledging own shortcomings.

Other

Any offer made to the candidate in relation to this vacancy notice is subject to funding confirmation.

Appointment will be subject to certification that the candidate is medically fit for appointment and security clearances.

A prerequisite for taking up the position is legal residency in the country of the duty station and work permit, as applicable.

How to apply:

Interested candidates are invited to submit their applications filling in the IOM Personal History Form and sending to [email protected] by 25 August 2023 the latest, referring to this advertisement in the subject line of your message.

Only shortlisted candidates will be contacted.

Posting period:

From 18.08.2023 to 25.08.2023