Менеджер/-ка з комунікацій, Communications Manager
ЗАВЕРШЕНО
About Mercy Corps
Mercy Corps is powered by the belief that a better world is possible. To do this, we know our teams do their best work when they are diverse and every team member feels that they belong. We welcome diverse backgrounds, perspectives, and skills so that we can be stronger and have long term impact.
The Program / Department / Team
Mercy Corps’ Ukraine response meets the humanitarian needs of vulnerable Ukrainians and other conflict-affected people where they are: displaced inside Ukraine, refugees in Poland, and Moldova, or trapped behind frontlines. In 2022 and 2023, MC’s Ukraine response reached more than 2.5 million people with emergency cash, food, psychosocial support, and information campaigns. Notably, nearly all our programming has been delivered in partnership with Ukrainian, Polish, and Moldovan civil society organizations through a granting program that matches humanitarian action with capacity strengthening, and with peer international NGOs through a consortium in Ukraine. Building on a substantial program addressing needs through MPCA/Cash in the Eastern and Southern regions of Ukraine, the portfolio is currently piloting a Rapid Response Mechanism as well as a Resilience program focusing on supporting local value chains and SMEs.
The Position
The Communications Manager will act as a focal point for all communications needs in Ukraine, working closely with response leadership and the Mercy Corps European and Global media and communications teams, as well as shepherding content for key internal communications. This is a strategic role critical to the profile of the Ukraine response with both internal and external-facing elements.
- The Communications Manager plays a critical role in both driving and demonstrating program performance across the Ukraine portfolio.
- S/he designs new content, and maintains, strategies, tools and processes for routinely gathering information, and presenting it to a wide variety of audiences, including the production communications materials including success stories, case studies, learning briefs, fact sheets, newsletters, brochures, social media posts, photos and videos.
- S/he develops or guides strategic communications that not only showcase the ‘Impact’ of Mercy Corps Ukraine work but also demonstrate ‘Innovation’ and ‘Influence’ within all programming, reflecting and reinforcing the strategic and cross-cutting objectives for the response.
- S/he will develop and maintain best practices and provide support and guidance to program communication leads in their efforts to demonstrate program achievements and integrate stories and research findings into their reports and communications.
- Working in close partnership with the US and Europe-based global communications and media relations team, S/he will host media at response-level and support management of media inquiries
Essential Responsibilities
STRATEGY AND PLANNING
- Maintain and implement a communications strategy and plan for the country office, ensuring that it aligns with and supports the achievement of Mercy Corps Ukraine Response strategic objectives, Regional Strategy, and the Mercy Corps Global Compass.
- Provide strategic guidance for program integration and sequencing in line with the country and global strategy, with a view of communications and learning priorities.
- Lead the development and design of high-level resources and activities to showcase the impacts and innovations of Mercy Corps’ response and partner NGOs
- Provide liaison support with donor relations and communication, ensuring their representation in Mercy Corps high-level engagements.
AGENCY COMMUNICATIONS
- Coordinate and support Mercy Corps Ukraine program colleagues to ensure project and donor communications obligations are met.
- Act as the lead brand manager, maintaining standards across materials, events, and other media engagement, website and social media pages.
- Ensure that Mercy Corps Ukraine work is accurately, regularly and compellingly represented on Mercy Corps Global internal and external communications platforms including relevant social media platforms.
- Provide editorial oversight and/or design, create, and maintain portfolio, program, sector, and cross-cutting theme factsheets targeting external stakeholders.
- Serve as a resource person for agency-wide communications and global strategy reviews and documentation.
- Work with HQ communications and Media focal points, program teams, security staff and RSMT to facilitate visits from international journalists.
- Coordinate and plan the execution of dissemination for Mercy Corps Ukraine strategic events for visibility with key relevant stakeholders in government, private sector and media and donors.
COMMUNICATIONS TRAINING AND DEVELOPMENT
- Participate in relevant communications-related working groups with local and international NGOs and associations in Ukraine.
- Build the capacity and performance of staff and partners in developing success stories and multimedia and visual resources, maximizing the use of internal communications platforms, increasing program and impact visibility, and any other areas of communication that are linked to donor branding/marking requirements.
- Track country office visibility and communication initiatives: advise the leadership team on the integration of communications plans into program work plans, and support program teams to develop communications strategies and plans as per donor requirements.
- Build the capacity of project teams to produce well-documented narratives and infographics that highlight program impact including information on lessons learned to inform programmatic adaptation or course-correction of activities and future program design.
Supervisory Responsibility
Communication Specialist – Ukraine
Accountability
Reports Directly To: Ukraine Deputy Response Director
Works Directly With: Program Team, MEL Team, Security Team, Global Communications Team, Resource Development team, Policy and Advocacy team.
Accountability to Participants and Stakeholders
Mercy Corps team members are expected to support all efforts toward accountability, specifically to our program participants, community partners, other stakeholders, and to international standards guiding international relief and development work. We are committed to actively engaging communities as equal partners in the design, monitoring and evaluation of our field projects.
Minimum Qualification & Transferable Skills
- A minimum of 5 years of experience in coordinating and producing written and audiovisual content for donor engagement, public advocacy, media, and community relations.
- Strong written and oral communication skills in English required, including report development, writing, and editing.
- Experience in staff development and training.
- Excellent computer skills, including experience with Word, Excel, PowerPoint, Adobe Design and Publisher.
- Demonstrated ability as a collaborator and facilitator.
- Demonstrated attention to detail, ability to follow procedures, meet deadlines and work independently and cooperatively with team members.
- Share portfolio of work in similar field.
- Fluency in written and spoken English. Ukrainian or Polish language skills are a plus.
- Good photography and multimedia production skills are a plus.
Success Factors
A successful candidate will have a demonstrated ability to lead and communicate effectively with team members of varied work styles and cultures, follow procedures, and meet deadlines with flexibility and creativity in planning and problem-solving.
S/he will have a proven ability to learn quickly, multi-task, prioritize, take initiative, be accountable for results, understand the larger picture while remaining focused on the details, problem-solving, work within a complex and sensitive setting and follow laws and security protocols.
The most successful Mercy Corps team members have a strong commitment to teamwork and accountability, thrive in evolving and changing environments and make effective written and verbal communication a priority in all situations.
Ongoing Learning
In support of our belief that learning organizations are more effective, efficient and relevant to the communities we serve, we empower all team members to dedicate 5% of their time to learning activities that further their personal and/or professional growth and development
Diversity, Equity & Inclusion
Achieving our mission begins with how we build our team and work together. Through our commitment to enriching our organization with people of different origins, beliefs, backgrounds, and ways of thinking, we are better able to leverage the collective power of our teams and solve the world’s most complex challenges. We strive for a culture of trust and respect, where everyone contributes their perspectives and authentic selves, reaches their potential as individuals and teams, and collaborates to do the best work of their lives.
We recognize that diversity and inclusion is a journey, and we are committed to learning, listening and evolving to become more diverse, equitable and inclusive than we are today.
Equal Employment Opportunity
Mercy Corps is an equal opportunity employer that does not tolerate discrimination on any basis. We actively seek out diverse backgrounds, perspectives, and skills so that we can be collectively stronger and have sustained global impact.
We are committed to providing an environment of respect and psychological safety where equal employment opportunities are available to all. We do not engage in or tolerate discrimination on the basis of race, color, gender identity, gender expression, religion, age, sexual orientation, national or ethnic origin, disability (including HIV/AIDS status), marital status, military veteran status or any other protected group in the locations where we work.
Safeguarding & Ethics
Mercy Corps is committed to ensuring that all individuals we come into contact with through our work, whether team members, community members, program participants or others, are treated with respect and dignity. We are committed to the core principles regarding prevention of sexual exploitation and abuse laid out by the UN Secretary General and IASC and have signed on to the Interagency Misconduct Disclosure Scheme. We will not tolerate child abuse, sexual exploitation, abuse, or harassment by or of our team members. As part of our commitment to a safe and inclusive work environment, team members are expected to conduct themselves in a professional manner, respect local laws and customs, and to adhere to Mercy Corps Code of Conduct Policies and values at all times. Team members are required to complete mandatory Code of Conduct elearning courses upon hire and on an annual basis.
Benefits
Mercy Corps is offering competitive 25 Benefits Packages (10 law statutory and 15 market competitive), including but not limited to the relocation, transportation, phone allowances, remote and flexible working modality, duty of care, well-being support, 24/7 free resilience consultations in addition to a salary offer. Team positive working environment in a well-established and growing international humanitarian organization with career development opportunities through our global talent development platform.
