Координатор/ ка підтримки лідерства
ЗАВЕРШЕНО
About Mercy Corps
Mercy Corps is a leading global organization powered by the belief that a better world is possible. In disaster, in hardship, in more than 40 countries around the world, we partner to put bold solutions into action — helping people triumph over adversity and build stronger communities from within. Now, and for the future.
Program / Department Summary
Mercy Corps’ Ukraine response meets the humanitarian needs of vulnerable Ukrainians and other affected people where they are: displaced inside Ukraine, refugees in Poland, and Moldova, or trapped behind frontlines. In 2022, MC’s Ukraine response reached 1.28 million people with emergency cash, food, psychosocial support, and information campaigns. Notably, nearly all our programming has been delivered in partnership with Ukrainian, Polish, and Moldovan civil society organizations through a granting program that matches humanitarian action with capacity strengthening, and with peer international NGOs through a consortium in Ukraine. Building on a substantial program addressing needs through MPCA/Cash in the Eastern and Southern regions of Ukraine, the portfolio is currently piloting a Rapid Response Mechanism as well as a Resilience program focusing on supporting local value chains and SMEs.
General Position Summary
The Leadership Support Coordinator serves as a vital, response-wide organizational capacity and supports the efficient and effective management of Mercy Corps’ response in Ukraine, Poland, and Moldova. S/he works directly with the Ukraine Response Director (URD) and Response Senior Management Team (RSMT) to provide a range of support services which ensure that our response leadership keeps on top of critical issues and challenges, can follow those issues and challenges to resolution, and also helps to keep internal stakeholders up to date through internal communications work.
Essential Responsibilities
SUPPORTING THE RESPONSE SENIOR MANAGEMENT TEAM
• The Leadership Support Coordinator supports the efficient functioning of the RSMT through facilitating agenda setting, maintaining action/issues logs, following up on action items where needed, and ensuring that RSMT meetings and discussions are properly recorded.
• The Leadership Support Coordinator also takes on specific tasks within the broad scope of this role, as directed by the URD or other RSMT members (with the agreement of the URD and Leadership Support Coordinator). These tasks may include, inter alia, research,
facilitating planning processes and events, drafting briefings, helping maintain the risk register, and involvement in relevant organizational initiatives and processes.
INTERNAL COMMUNICATIONS
• The Leadership Support Coordinator will assist the Deputy URD and Communications Adviser in crafting internal communications content regarding the Ukraine Response and in maintaining a presence on internal communications platforms, as well as other internal
communications work as required and appropriate.
• The Leadership Support Coordinator will assist the URD and RSMT in coordinating the array of requests for information and engagement from both internal stakeholders and external parties, to help ensure timely and focused responses.
NETWORKING AND LIAISON
• The Leadership Support Coordinator, as guided by the URD, will represent the Ukraine Response in selected internal and external networks, meetings, working groups and other fora, as appropriate.
• S/he will maintain and share information etc. from any such networks or fora, and act to facilitate the engagement of other Ukraine Response team members where appropriate and relevant.
OTHER DUTIES
• The Leadership Support Coordinator, in agreement with the URD, may be assigned additional duties when appropriate.
ORGANIZATIONAL LEARNING
• As part of our commitment to organizational learning and in support of our understanding that learning organizations are more effective, efficient and relevant to the communities they serve – we expect all team members to commit 5% of their time to learning activities that benefit Mercy Corps as well as themselves.
ACCOUNTABILITY TO BENEFICIARIES
• Mercy Corps team members are expected to support all efforts towards accountability, specifically to our beneficiaries and to international standards guiding international relief and development work, while actively engaging beneficiary communities as equal partners in the design, monitoring and evaluation of our field projects.
Supervisory Responsibility: None
Accountability:
Reports directly to: Ukraine Response Director
Works directly with: RSMT, programs & support teams, other relevant departments across Mercy Corps.
Accountability to Participants and Stakeholders
Mercy Corps team members are expected to support all efforts toward accountability, specifically to our program participants, community partners, other stakeholders, and to international standards guiding international relief and development work. We are committed to actively engaging communities as equal partners in the design, monitoring and evaluation of our field projects.
Minimum Qualification & Transferable skills
• Bachelor’s degree in a relevant discipline, Master’s degree or equivalent in experience preferred.
• One to two years’ experience with a humanitarian or development non-governmental organization.
• Demonstrable ability to live and work in insecure, fragile and affected settings.
• Demonstrable skills in organization, administration and process management.
• Highly developed interpersonal and communication skills.
• Excellent planning, coordination and reporting skills, with the ability to organize a substantial workload comprised of complex, diverse tasks and responsibilities, and present complex information in a succinct and compelling manner.
• Proven ability to maintain a high level of confidentiality.
• Competency in Internet and Microsoft Office systems including Word, Excel, PowerPoint, Access and other database/mapping systems
• Fluency in Ukrainian and B2 or higher level of English required. Knowledge of Russian is a strong asset.
Success Factors
The successful Leadership Support Coordinator will be a team player with a strong organizing capability and ability to keep on top of multiple priorities. S/he will help the URD and RSMT create an inclusive environment where voices can be heard, accountability is clear, and everyone is focused on delivering impact. S/he will network and communicate frequently with counterparts in the response as well as in the wider organization.
Ongoing Learning
In support of our belief that learning organizations are more effective, efficient and relevant to the communities we serve, we empower all team members to dedicate 5% of their time to learning activities that further their personal and/or professional growth and development.
Diversity, Equity & Inclusion
Achieving our mission begins with how we build our team and work together. Fostering a diverse and open workplace is an important part of Mercy Corps’ vision. Mercy Corps is an Equal Opportunity Employer regardless of background. We are committed to creating an inclusive environment. Through our commitment to enriching our organization with people of different origins, beliefs, backgrounds, and ways of thinking, we are better able to leverage the collective power of our teams and solve the world’s most complex challenges. We strive for a culture of trust and respect, where everyone contributes their perspectives and authentic selves, reaches their potential as individuals and teams, and collaborates to do the best work of their lives.
We recognize that diversity and inclusion is a journey, and we are committed to learning, listening and evolving to become more diverse, equitable and inclusive than we are today.
Equal Employment Opportunity
Mercy Corps is an equal opportunity employer that does not tolerate discrimination on any basis. We actively seek out diverse backgrounds, perspectives, and skills so that we can be collectively stronger and have sustained global impact.
We are committed to providing an environment of respect and psychological safety where equal employment opportunities are available to all. We do not engage in or tolerate discrimination on the basis of race, color, gender identity, gender expression, religion, age, sexual orientation, national or ethnic origin, disability (including HIV/AIDS status), marital status, military veteran status or any other protected group in the locations where we work.
Safeguarding & Ethics
Mercy Corps is committed to ensuring that all individuals we come into contact with through our work, whether team members, community members, program participants or others, are treated with respect and dignity. We are committed to the core principles regarding prevention of sexual exploitation and abuse laid out by the UN Secretary General and IASC and have signed on to
the Interagency Misconduct Disclosure Scheme. We will not tolerate child abuse, sexual exploitation, abuse, or harassment by or of our team members. As part of our commitment to a safe and inclusive work environment, team members are expected to conduct themselves in a professional manner, respect local laws and customs, and to adhere to Mercy Corps Code of Conduct Policies and values at all times. Team members are required to complete mandatory Code of Conduct e-learning courses upon hire and on an annual basis.
Benefits
Mercy Corps is offering competitive 25 Benefits Packages (10 law statutory and 15 market competitive), including but not limited to the relocation, transportation, phone allowances, remote and flexible working modality, duty of care, well-being support, 24/7 free resilience consultations in addition to a salary offer. Team positive working environment in a well-established and growing international humanitarian organization with career development opportunities through our global talent development platform.
