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About Mercy Corps

Mercy Corps is powered by the belief that a better world is possible. To do this, we know our teams do their best work when they are diverse, and every team member feels that they belong. We welcome diverse backgrounds, perspectives, and skills so that we can be stronger and have long term impact.

The Program Summary

Mercy Corps’ Ukraine crisis response seeks to meet the humanitarian needs of vulnerable Ukrainians and other conflict-affected people where they are: displaced inside Ukraine, refugees in Poland, Romania, and Moldova, or trapped behind frontlines. We aim to reach 500,000 vulnerable people with multi-purpose cash assistance, in-kind humanitarian support, and protection services across four countries. Almost all our impact will be delivered in partnership: with Ukrainian, Polish, Romanian and Moldovan civil society organizations through a granting program that matches humanitarian action with capacity strengthening, and with peer international NGOs through a consortium in Ukraine.  Mercy Corps is responding to the Ukraine crisis with large-scale consortium programming with a focus on Multi-Purpose Cash Assistance (MPCA). The Consortium is a partnership between four international humanitarian aid agencies to model and deliver innovative, effective cash and other humanitarian assistance programs to support people affected by the Ukraine crisis within Ukraine. 

The Position

The Recruitment Assistant would be a high-energy individual who ensures timely and efficient recruitment of employees for Mercy Corps Ukraine Response, s/he will work closely with the Senior Recruitment and talent acquisition Officer and other HR Team members in identifying exceptional talent to advance Mercy Corps’ mission. This role is the primary support person for all recruitment activities for nationals in Ukraine and may also support other People related initiatives and projects. 

Essential Responsibilities

  • Advertise positions on Mercy Corps’ website and on external portals; circulate externally and internally
  • Source for applicants through resume banks, social networking sites (e.g., LinkedIn, Facebook), associations, competitor organizations, and other groups
  • Conduct reference checks and share feedback with hiring teams
  • Utilize Applicant Tracking System UltiPro to manage recruitment from requisition to hire, ensuring compliance with Mercy Corps practices and applicable state and federal laws
  • Shortlist candidates based on established requirements and present them to the hiring manager.
  • Revise Position Descriptions ensuring compliance with Mercy Corps standards and job requirements
  • Conduct phone interviews and provide notes and recommendations to hiring managers
  • Draft interview guides when appropriate and collect interview evaluations
  • Guide post-interview discussions, when appropriate, to identify and execute the next steps
  • Follow Mercy Corps established approval process to secure approvals for offers and consistently track and make regular updates in the Applicant Tracking System.

Administrative Support:

  • Create Job files for completed recruitments
  • Ensure required signatories are received on the PRF and PD Documents 
  • Ensures all job files are well documented, audited and filed 
  • Update recruitment trackers and share with Hiring Managers on a timely basis for recruitment update 

Communication and Influence:

  • Communicate effectively about Mercy Corps’ recruitment process and procedures while ensuring they are respected and implemented 
  • Always ensure excellent relations and communication. 
  • Conduct himself/herself both professionally and personally in such a manner as to bring credit to Mercy Corps and not jeopardize its humanitarian mission.

Supervisory Responsibility

None 

Accountability

Reports Directly To: Senior Recruitment and talent acquisition Officer

Works Directly With: Talent Acquisition team, HR Team, Country Directors, Senior Management Team, Program Team, Operation Team and Finance Team.

Accountability to Participants and Stakeholders

Mercy Corps team members are expected to support all efforts toward accountability, specifically to our program participants, community partners, other stakeholders, and to international standards guiding international relief and development work. We are committed to actively engaging communities as equal partners in the design, monitoring and evaluation of our field projects

Minimum Qualification & Transferable Skills

  • Bachelor’s Degree or equivalent in Human Resources, Business Administration, Social Science or relevant field. 
  • 2+ years of experience managing recruitment full cycle/talent acquisition. 
  • Ability to communicate, influence and problem-solve effectively across diverse cultures and geographical distances with sensitivity. 
  • Strong organizational skills with the ability to multitask and prioritize effectively. 
  • Excellent oral and written English skills. 
  • Fluency in English is required.
  • Proficiency in MS Office, internet searching, applicant tracking systems and use of social media for sourcing talent.
  • Understanding of talent acquisition in relief and development environments is preferred 

Success Factors

The successful candidate must have excellent interpersonal skills, strong oral and written communications skills and should be an excellent listener. S/ he must have excellent analytical skills, good reasoning abilities, and sound judgment.

S/he will be flexible, resilient and possess the ability to prioritize and manage multiple tasks simultaneously. Mercy Corps team members represent the agency both during and outside work hours when deployed in a field posting or on a visit/TDY to a field posting. Team members are expected to conduct themselves in a professional manner and respect local laws, customs and MC’s policies, procedures, and values at all times and in all in-country venues

S/he will develop and maintain productive professional relationships with a broad spectrum of stakeholders within the organization and throughout the relief and development community.

Ongoing Learning

In support of our belief that learning organizations are more effective, efficient, and relevant to the communities we serve, we empower all team members to dedicate 5% of their time to learning activities that further their personal and/or professional growth and development

Diversity, Equity & Inclusion

Achieving our mission begins with how we build our team and work together. Through our commitment to enriching our organization with people of different origins, beliefs, backgrounds, and ways of thinking, we are better able to leverage the collective power of our teams and solve the world’s most complex challenges. We strive for a culture of trust and respect, where everyone contributes their perspectives and authentic selves, reaches their potential as individuals and teams, and collaborates to do the best work of their lives.

We recognize that diversity and inclusion is a journey, and we are committed to learning, listening, and evolving to become more diverse, equitable and inclusive than we are today. 

Equal Employment Opportunity

Mercy Corps is an equal opportunity employer that does not tolerate discrimination on any basis. We actively seek out diverse backgrounds, perspectives, and skills so that we can be collectively stronger and have sustained global impact. We are committed to providing an environment of respect and psychological safety where equal employment opportunities are available to all. We do not engage in or tolerate discrimination based on race, color, gender identity, gender expression, religion, age, sexual orientation, national or ethnic origin, disability (including HIV/AIDS status), marital status, military veteran status or any other protected group in the locations where we work.

Safeguarding & Ethics

Mercy Corps is committed to ensuring that all individuals we come into contact with through our work, whether team members, community members, program participants or others, are treated with respect and dignity. We are committed to the core principles regarding prevention of sexual exploitation and abuse laid out by the UN Secretary General and IASC and have signed on to the Interagency Misconduct Disclosure Scheme. We will not tolerate child abuse, sexual exploitation, abuse, or harassment by or of our team members. As part of our commitment to a safe and inclusive work environment, team members are expected to conduct themselves in a professional manner, respect local laws and customs, and to adhere to Mercy Corps Code of Conduct Policies and values at all times. Team members are required to complete mandatory Code of Conduct eLearning courses upon hire and on an annual basis.


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