Консультанти з розробки програми тренінгового курсу «Емпатія в роботі медичного працівника»/ Consultants on Developing a Training Course on Empathy in Practice of Health Care Workers

Deloitte is seeking a qualified candidates to serve as the short-term  Consultants on Developing a Training Course on Empathy in Practice of Health Care Workers in support of the USAID/Ukaid Health Reform Support (HRS). The position is part-time and will be based in Kyiv, Ukraine.

Period of Performance: June – September 2021 

Level of effort: 40 days 

Project Background and Summary:

The purpose of the USAID/UKAID Health Reform Support is to support a transparent, accountable, and effective health care system that is capable of meeting the health needs of the Ukrainian people. Advancing health sector reforms, enhancing transparency, and tackling corruption will reduce out-of-pocket payments and improve access and availability of high quality, evidence-based health care services for Ukrainians. Elimination of corruption is a cross-cutting theme across all objectives to be achieved by this activity, which include:

1. Improve health sector governance.
2. Support the transformation of the healthcare financing model.
3. Strengthen the health workforce.
4. Enhance transparency, accountability and responsiveness of the health care system.
5. Improve service delivery system at all levels.

Objective:

Consultants on Developing a Course on Empathy in Practice of Health Care Workers will work under Project’s Objective 3. Strengthen the health workforce and provide support in developing and conducting the course on Empathy in the work of health care providers. The course will be implemented both offline and online, depending on quarantine restrictions.

Consultants on Developing a Course on Empathy for Health Care Workers are expected to participate in developing the course curriculum and training materials. It is expected that consultants will:

• develop a detailed program of the course identifying training topics, their structure and methods of training
• develop educational materials that include: presentations, tasks for course participants, cases for analysis, etc.

The content of the course is expected to cover the following topics:

• Empathy in the practice of health care providers and person-oriented approach in health care
• Communication with patients, building trust, maintaining confidentiality
• Work with difficult patients, communication in conflict situations
• Interactions with patients in crisis, in time of grief
• Tolerance in health care providers practice, work with patients from vulnerable groups

Responsibilities:

• Take an active part in the development of a detailed training course on Empathy in Practice of Health Care Workers
• Contribute to developing methodological materials based on the course content
• Develop cooperation with stakeholders interested in supporting the activity
• Cooperate and maintain dialogue with activity’s counterparts
• Work in a team with other consultants, cooperate with other local experts during the implementation of activity.

Requirements

• Master’s degree in public health, medicine, sociology, psychology, or other related areas.
• Experience in developing and delivering training sessions/educational events  
• Experience in working with health workers community, in particular conducting training sessions or similar events for medical workers that would cover topics of doctor-patient communication, work with patients from vulnerable groups, tolerance and inclusion, discrimination and stigma, mental health and psychological wellbeing or other related topics)
• Experience in developing training materials, guidance or other learning materials
• Strong communication and negotiation skills
• Ability to work in a team
• Excellent planning and time management skills
• No less than two years of experience working with USAID projects or other projects of technical assistance will be an asset.

Both individual experts and companies may apply.

Qualified candidates are expected to send their CVs, cover letters, and two professional letters of reference/reference contacts to [email protected]  no later than June 13, 2021. Please indicate the following in the subject field of the email: “Training Course on Empathy in Practice of Health Care Workers”. Only shortlisted candidates will be invited for an interview.