Corporate Services Assistant у Посольство Великої Британії у Києві

The British Embassy in Kyiv is part of a world-wide network, representing British political, economic and consular interests overseas and is now looking to recruit a Corporate Services Assistant –ESTATES / ITSO.

The main purpose of the job is to support the Estates Manager in compliant selection and management of residential properties (50%) and to be the first point of contact and support to staff on IT and telephony systems – IT Support Officer (ITSO) (50%).

Main Duties and Responsibilities:

• Estates Support role

  - help with property searches, in particular liaise with agencies and provide analysis of apartments as to their compliance with FCO requirements;
  – administration of Estates-related forms and guidance, prepare drafts in accordance with FCO requirements and complete templates as appropriate;
  – Estates-related information management: compiling estates files (both hardcopies and electronic, ensuring all information is stored in order;
  – Support to maintain Post Estates Database and Accommodation Plot (the schedule of arrivals and departures of UK based staff);
  – deal with staff requests, arrange Work Orders correctly and in timely manner, maintain correspondence with staff / staff families and responsible officers;
  – assist with furniture ordering, purchase and delivery.

• ITSO Role

1. IT Administration

• Act as first point of contact for users of IT and be responsible for advice on use of systems;
• Proactively maintain IT equipment, reporting incidents and degradation in performance promptly to the Helpdesk and escalating through the correct channel where necessary;
• Act as point of contact for Information and Communication Technology moves and changes at post;
• Liaise with the Helpdesk to resolve IT issues at post and act as point of contact for technical visits;
• Administer user accounts;
• Manage shared mailboxes and distribution lists;
• Be responsible for IT Security Procedures;
• Management of consumables e.g. toner cartridges. 

      2. Hardware

• Review, procure, install and maintain hardware equipment;
• Administer stand-alone machines and network;
• Install and maintain hardware/peripherals and support cabling, switches, etc.;
• Maintain the Inventory of IT equipment.

     3. TELEPHONY

• Local contact for telephony tasks, e.g. 1st level diagnostics on user reported problems e.g. power on, handset plugged in etc;
• Where appropriate, capture information required by Vodafone and log an incident with the Vodafone service desk;
• Work with Vodafone service desk to perform basic checks on Echo equipment located on site e.g. power, cabling, warning lamp status;
• Act as the central point of contact for new user creation and equipment, upgrade hardware, deletion of users.

• Proven track record of working in a customer-support environment / support function in an international organisation;
• IT literate and confidence user of Microsoft Office 365;
• Fluent both in English and Ukrainian (oral and written);
• Intermediate languages skills in Russian (oral and written);
• Self-starter, able to work independently, prioritise workload, seeking guidance when needed;
• Willingness to learn.