Асистент відділу інформування, консультування та правової допомоги / ICLA Assistant (maternity leave covering)

The Norwegian Refugee Council (NRC) is an independent humanitarian organisation helping people forced to flee. We work in crises across 31 countries, providing emergencies and long-term assistance to millions of people every year. We stand up for people forced to flee, advocating their rights. NORCAP, our global provider of expertise, helps improve international and local ability to prevent, prepare for, respond to and recover from crises. NRC also runs the Internal Displacement Monitoring Centre in Geneva, a global leader in reporting on and advocating for people displaced within their own country.

Employment with NRC may lead to employment in or deployment to Regions, Countries, Areas or Offices that may be host to considerable health, safety and security risks. NRC takes this very seriously and we have procedures in place to reduce known risks, but will never be able to take away all risks.

NRC Ukraine is looking for an Administrator (Assistant) at the Legal Aid Centre in Stanytsia Luhanska. We are looking for a stress-resistant, responsible, reliable candidate with good self-organisation, time-management and communication skills in Russian, Ukrainian, and, at least at some level in English. The successful candidate will get a job in a marvellous team with a competitive salary and favourable working conditions.

Role and responsibilities

The purpose of the assistant position is to assist in the day-to-day implementation of the ICLA project.

Generic responsibilities:

• Adhere to NRC policies, tools, handbooks and guidelines
• Assist with the implementation of the ICLA Programme according to plan of action; promote and share ideas for improvement of the support function
• Prepare and develop status reports as required by management
• Ensure proper filing of documents
• Contribute to identification of protection risks and needs in the context of the program implementation
• Welcome visitors to the NRC office in Stanytsa Luhanska, and direct them accordingly
• Receive incoming calls and make outgoing calls according to needs; receive, distribute and register brochures, mails, documents and reports
• Ensure order and cleanliness of the reception area
• Provide secretarial support such as data entry of intake forms, taking minutes, drafting letters, etc.

Specific responsibilities:

• Under the supervision of ICLA Coordinator, facilitate information, counselling and legal assistance activities in accordance with the standard operating procedures, guidelines and instructions from lawyers; provide timely, accurate and reliable information to IDPs and conflict-affected people as regards their rights and entitlements and how to claim them, draft legal letters, applications, fill in forms, or other templates and otherwise assist in preparation of legal documents supporting clients to claim their rights and entitlements
• Responsible for all reception duties related to the NRC office, including welcoming clients; client outreach: answering phone/hotline and taking messages
• Ensure that clients have a comfortable space to wait and to fill forms
• Responsible for contacting clients and arranging appointments in coordination with ICLA colleagues
• Responsible for taking bookings for meetings in NRC office and ensuring that it is kept in order. Handle catering and other related services
• Assist drafting letters and data entry of intake forms as necessary
• Overall responsible for the purchasing, distribution and recording of stationary
• Entry of data from intake forms and photocopying and filing all the documents related to ICLA activities (ICLA client files etc.);
• Assist with administrative/logistics/finance tasks and provide research and administrative support to departments and individuals, where necessary
• Perform any other task as requested by ICLA Coordinator and/or Project Manager.
• Assist ICLA Coordinator in any task required.

Competencies

Competencies are important in order for the employee and the organisation to deliver desired results. They are relevant for all staff and are divided into the following two categories:

Professional competencies

Generic professional competencies:

• Experience working with administration
• Documented results related to the position’s responsibilities
• Knowledge about own skills/profile
• English knowledge is an advantage

Context/ Specific skills, knowledge and experience:

• Good knowledge of the context in Ukraine
• Good knowledge of the Ukrainian and Russian languages
• Experience of working as administrator or receptionist. Experience working in a non-profit legal service provider, law firm or other entity providing legal counselling and assistance would be considered as an advantage.
• Knowledge of the software programs (MS Word, Excel, PowerPoint)

Behavioural competencies

• Working with people
• Planning and delivering results
• Communicating with impact and respect
• Handling insecure environments

We offer:

• Type of contract: local employment contract till 31.12.2021, with the possibility of extension (maternity leave covering)
• Salary/benefits: According to NRC salary scale, terms and conditions.
• Approximate start date – 05.05.2021
• Duty station: Stanytsa Luhanska, Ukraine.

Please note that we will contact only shortlisted candidates.

NRC retains the discretion to cancel the recruitment.

For submitting CVs please follow the link.